Julio Rodriguez
The Bronx,NY
Summary
Bilingual (English/Spanish) healthcare professional with 7+ years of experience in patient navigation, care coordination, and healthcare operations. Proven ability to support high-risk and underserved populations, coordinate transitions of care, and improve access to services. Strong background in client engagement, interdisciplinary collaboration, and navigating complex healthcare systems to drive positive patient outcomes.
Overview
10
10
years of professional experience
Work History
Care Manager Navigator
VNS Health
New York, NY
11.2025 - Current
- Conduct comprehensive assessments to identify patient needs, risks, and barriers to care
- Develop and manage individualized, member-centered care plans to support improved health outcomes
- Coordinate medical, behavioral, and social services to ensure continuity of care across providers
- Guide patients through the healthcare system, including scheduling appointments, arranging transportation, and advocating for necessary services
- Perform outreach to engage high-risk and hard-to-reach patients, supporting treatment adherence and self-care management
- Connect patients to community resources and social support services to address social determinants of health
- Collaborate with multidisciplinary teams to manage cases and support discharge planning
- Educate patients on medical conditions, treatment plans, and available healthcare benefits
- Maintain accurate and timely documentation in EMR systems in compliance with regulations
Operations Lead
On Call Counsel
New York, NY
10.2023 - Current
- Lead daily operations supporting high-volume case workflows, ensuring timely and accurate service delivery
- Supervise, train, and support staff to improve productivity and service quality
- Utilize data and reporting tools to optimize resource allocation and operational efficiency
- Coordinate cross-functional communication to streamline processes and reduce delays
- Maintain compliance with organizational policies and regulations
- Foster a collaborative team environment focused on accountability and improvement
Immigration Legal Assistant
On Call Counsel
New York, NY
08.2023 - 10.2023
- Conducted client intake interviews to assess eligibility and determine service needs
- Prepared and organized immigration application packets to support case outcomes
- Maintained accurate and confidential client records
- Communicated with clients to gather documentation and provide updates
Lead Patient Access Representative
University of Miami
Miami, FL
12.2021 - 08.2023
- Supervised patient access operations, improving scheduling efficiency and reducing wait times
- Served as liaison between patients, providers, and administrative teams
- Assisted patients with financial concerns and identified resources
- Ensured compliance with HIPAA standards
- Managed high call volumes while maintaining patient satisfaction
Health Navigator
Boom Health
New York, NY
10.2016 - 12.2021
- Coordinated care for high-risk and underserved patients
- Facilitated transitions of care from hospitals and rehabilitation facilities to home
- Connected patients to community resources to reduce barriers
- Collaborated with healthcare providers and social services
- Provided patient education and emotional support
Education
Bachelor of Arts - Business Administration
University of Phoenix
06-2027
Skills
- Care Coordination & Patient Navigation
- Case Management Support
- Transitional Care Planning
- Patient Outreach & Engagement
- HIPAA Compliance
- Salesforce & CARES
- Workforce & Operations Management
- Bilingual: English/Spanish
Languages
Spanish
Native or Bilingual
Timeline
Care Manager Navigator
VNS Health
11.2025 - Current
Operations Lead
On Call Counsel
10.2023 - Current
Immigration Legal Assistant
On Call Counsel
08.2023 - 10.2023
Lead Patient Access Representative
University of Miami
12.2021 - 08.2023
Health Navigator
Boom Health
10.2016 - 12.2021
Bachelor of Arts - Business Administration
University of Phoenix