Amarantha Razo
Lake Jackson,TX
Summary
Dedicated and community-focused healthcare professional with 6+ years of experience in patient services, clinical support, and care navigation across Brazoria County. Began career in direct clinical care as a certified phlebotomist before transitioning into administrative and care coordination roles. Proven ability to bridge the gap between patients and providers, especially in underserved and vulnerable populations. Known for strong communication, attention to detail, and commitment to health equity. Bilingual in English and Spanish
Overview
8
8
years of professional experience
Work History
Care Navigator / Community Health Liaison
Gulf Coast Center – Brazoria County Mental Health Program
07.2022 - Current
- Coordinate care and resources for individuals experiencing behavioral health crises in Brazoria County
- Partner with local providers, law enforcement, and social services to deliver wraparound support
- Conduct needs assessments, assist with transportation, treatment placement, and community reintegration
- Maintain accurate case documentation and support compliance with state mental health protocols
Health Services Assistant / Referral Coordinator
MyCHN (Community Health Network)
01.2019 - 07.2022
- Processed medical referrals and coordinated follow-ups for patients with chronic and preventive care needs
- Provided front-office administrative support, including appointment scheduling, insurance verification, and patient education
- Worked with multidisciplinary teams to eliminate barriers to care and ensure continuity of services
- Supported bilingual communications with Spanish-speaking patients and families
Phlebotomist
Sweeny Community Hospital
08.2017 - 01.2019
- Collected blood specimens with precision and adherence to infection control protocols across ER, inpatient, and outpatient settings
- Maintained patient comfort and safety during venipuncture procedures, including difficult draws and pediatric patients
- Collaborated with nurses, lab techs, and physicians to ensure timely specimen delivery and accurate test results
- Demonstrated professionalism, efficiency, and compassion under pressure in a clinical environment
- Gained early exposure to hospital operations, medical records, HIPAA protocols, and patient-centered care
Education
Phlebotomy -
Brazosport College
Lake Jackson, TX01-2017
High School Diploma -
Brazoswood Highschool
Lake Jackson, TX01-2016
Skills
- Care Coordination & Patient Navigation
- Community Resource Referrals
- Behavioral Health Support Services
- HIPAA & PHI Compliance
- Bilingual: English & Spanish
- EMR / EHR Systems
- Microsoft Outlook, Excel, Teams
- Appointment Scheduling & Insurance Verification
- Phlebotomy & Specimen Handling
- Strong Written & Verbal Communication
Timeline
Care Navigator / Community Health Liaison
Gulf Coast Center – Brazoria County Mental Health Program
07.2022 - Current
Health Services Assistant / Referral Coordinator
MyCHN (Community Health Network)
01.2019 - 07.2022
Phlebotomist
Sweeny Community Hospital
08.2017 - 01.2019
Phlebotomy -
Brazosport College
High School Diploma -
Brazoswood Highschool
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