Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Julio Ruiz

Woodhaven,US

Summary

I'm 33 Years old Male with a passion to serve and make a difference in any job industry,

Experienced and driven by work ethics and meaningful professional relationships. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Cashier/Customer Service

the check cashing store inc
07.2010 - Current
  • Process transactions efficiently, ensuring customer satisfaction and timely payments.
  • Aid customers with documentation, enhancing service accuracy and reliability.
  • Reconcile cash drawer daily, maintaining financial accuracy and accountability.
  • Utilize patience and quick learning to improve customer service interactions.
  • Ensure compliance with transaction procedures, fostering trust and security.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Direct Support Professional

AABR
02.2025 - 07.2025
  • Supported individuals with disabilities, enhancing autonomy and community involvement.
  • Implemented daily living programs, boosting client engagement and independence.
  • Provided one-on-one care, addressing daily needs and promoting personal growth.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Passenger Service Agent

Hallmark Aviation Services
11.2022 - 10.2024
  • Guide passengers through terminals, ensuring smooth navigation and security compliance.
  • Support airline operations by organizing check-in queues and assisting with passenger inquiries.
  • Verify boarding passes at key access points, facilitating efficient traveler movement.
  • Collaborate with Customs and Border Patrol to manage queues and enhance passenger flow.
  • Supported colleagues in managing challenging situations, fostering teamwork and collaboration.

Prep/Line Cook Front House

Popeye's
08.2018 - 06.2020
  • Preparing meals, re stocking supplies, cleaning at the end of the shift, counters, mopping, sweeping.
  • Cleaning and wiping walls and registers.
  • Built relationships with customers and especially with the Hispanic community. Acted as a translator, since I know both languages (English/Spanish).
  • Skills used: Being patient with customers, acting fast, working hard, and respecting coworkers.
  • Operated cash register for cash, check, and credit card transactions with proper accuracy levels.

Passenger Service Representative

swissport USA
07.2016 - 04.2017
  • Assisted passengers with navigation and concerns, enhancing travel experience.
  • Verified flight and passenger info using airline database, ensuring accuracy.
  • Facilitated hotel bookings for airline staff, maintaining operational efficiency.
  • Announced flight details in English and Spanish, improving communication.
  • Connected jet bridges promptly, optimizing aircraft turnaround time.
  • Provided exceptional customer service while assisting with ticketing and baggage check-in.

Sales Representative

royal prestige
03.2015 - 04.2016
  • Engaged clients through telemarketing, enhancing customer base and satisfaction.
  • Built strong client relationships, improving retention rates.
  • Applied customer service, discipline, and time management skills for effective client engagement.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Recorded accurate and efficient records in customer database.

Education

High School -

John Adams HS
ROCKAWAY, NY
01.2010

High School - undefined

LIC HS
ASTORIA, NY
01.2010

Skills

  • Customer Service
  • Cash Handling
  • Multilingual
  • Spanish
  • Interpretation
  • Cleaning
  • Effective time management
  • Teamwork
  • Patience
  • Adaptability

Certification

  • [Area of certification] Training - [Timeframe]

Languages

Spanish
Native or Bilingual

Timeline

Direct Support Professional

AABR
02.2025 - 07.2025

Passenger Service Agent

Hallmark Aviation Services
11.2022 - 10.2024

Prep/Line Cook Front House

Popeye's
08.2018 - 06.2020

Passenger Service Representative

swissport USA
07.2016 - 04.2017

Sales Representative

royal prestige
03.2015 - 04.2016

Cashier/Customer Service

the check cashing store inc
07.2010 - Current

High School - undefined

LIC HS

High School -

John Adams HS