Julio Salvatierra
Fullerton,CA
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
3
3
years of professional experience
Work History
Nutritional Ambassador
Kaiser Permanente
Irvine, CA
01.2023 - Current
- Managed daily meal service for all patients, guaranteeing meals aligned with nutritional needs and wellbeing.
- Accountable for meal service for all patients on a daily basis in order to ensure they receive meals that are accurate and beneficial for their well-being.
- Answering patients' questions about the menu and food options
- Delivering meals to patients in a timely manner.
Ensuring the accuracy of meal service by verifying orders and dietary requirements. - Communicating any patient concerns or issues to the appropriate personnel.
- Acting as a point of contact for food and nutrition-related inquiries from patients, families, and staff.
- Relaying patient preferences and concerns to the clinical dietitian.
- Participating in meal rounds and surveys to gather feedback and information.
- Assembling and preparing meal trays.
- Tracking patient meal preferences and dietary information.
Server
Golden Corral Buffet and Grill
Moreno Valley, CA
04.2022 - 01.2023
- Monitored dining room for cleanliness and proper set-up at all times.
- Prepared drinks according to standard recipes.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Operated POS terminals to input orders, split bills and calculate totals.
- Garnished dishes and beverages to serve visually appealing menu items.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Followed health safety guidelines when preparing and serving food products.
Cashier/Host
Golden Corral Buffet and Grill
Moreno Valley, CA
01.2022 - 04.2022
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Greeted customers promptly and responded to questions.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Spoke with patrons to drive satisfaction with food and service.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Education
High School Diploma -
Canyon Springs High School
Moreno Valley, CA07-2023
Skills
- Nutritional assessment and dietary guidelines
- Meal preparation and menu planning
- Patient communication and bilingual skills
- Food safety practices
- Team collaboration
- Problem solving
- 65 WPM
- Scheduling
- Customer service
Languages
Spanish
Native/ Bilingual
Timeline
Nutritional Ambassador
Kaiser Permanente
01.2023 - Current
Server
Golden Corral Buffet and Grill
04.2022 - 01.2023
Cashier/Host
Golden Corral Buffet and Grill
01.2022 - 04.2022
High School Diploma -
Canyon Springs High School