Julio Tejeda
Glendale
Summary
Bilingual and experienced customer service and retail manager with years of experience. Trained in the technical and practical to manage any job.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Expedient Staffing Solutions - NYC311
New York
12.2024 - Current
- Resolving customer complaints through effective problem-solving techniques.
- Connected callers to NYC programs, resources, and services.
- Became familiar with 311 call-handling processes and procedures.
- Became knowledgeable about city agencies and service-request enforcement processes.
- Maintained consistent call quality and customer service expectations.
Call Center Customer Service Agent
Charter Communications
Flushing
04.2023 - 12.2024
- Handled customer inquiries through phone and chat channels efficiently.
- Delivered exceptional customer service by going above and beyond expectations.
- Offered resolutions to de-escalate calls and solve customer issues.
- Resolved billing issues and account discrepancies for customers effectively.
- Guided customers through troubleshooting steps for service issues promptly.
- Utilized problem solving skills to quickly resolve customer issues.
- Provided technical support for internet and cable services to clients.
- Trained new agents on company policies and customer service techniques effectively.
Shift-lead
Walgreens
New York City
02.2020 - 07.2022
- Efficiently managed a high-traffic store ensuring that store operations were executed by plan while supervising employees and delegating tasks. Worked independently and within team environment.
- Scheduled employee shifts and reported latenesses and absences to store manager.
- Trained employees on new policies and initiatives, enhancing team knowledge and compliance.
- Resolved customer issues and complaints with a professional and courteous demeanor under pressure.
- Handled cash-management responsibilities and inspected/verified different documentation, including sales reports, confidential information, HIPAA files, etc. Counted and balanced registers.
- Performed inventory-management/control duties, including counts, promo quick picks, pre-orders, Exception reports and adjustments, shrink reports and corrections, purchases and returns.
- Reviewed loss-prevention reports and implemented strategies to reduce shrink and prevent theft.
- Merchandized products and executed planogram resets and revisions.
- Handled and sold medications while overseeing pharmacy operations.
Shift Supervisor
CVS Health
Queens
11.2017 - 01.2020
- Managed high-traffic store operations, supervising employees to ensure timely execution of tasks.
- Oversaw cash management and verified documentation accuracy.
- Achieved high customer satisfaction scores, recognized for effective problem resolution.
- Resolved customer inquiries and issues efficiently by collecting and analyzing relevant data.
- Promoted services and product benefits and features to improve sales and customer retention.
- Identify and solve complex issues, improving call resolution times and retaining customers.
- Performed inventory-management duties, including counts, promo quick picks, pre-orders, BOH scans, returns, etc.
- Merchandized products and executed Planogram resets and revisions.
Customer service representative
Lot-Less
New York
11.2017 - 03.2018
- Operated point-of-sale registers to process customer transactions efficiently.
- Provided customer service and resolved customer issues and complaints.
- Packed out, stocked, and organized items on shelves to ensure product availability and presentation.
- Promoted sales and merchandised items for displays.
- Worked conveyor belt to move items from storage then delivered them to sales floor using U-boats, pallet-jacks, and other equipment.
- Promoted sales and merchandized items for displays.
Assistant Manager
SJC Deli Food Corp
Queens
07.2010 - 07.2015
- Managed diverse responsibilities across multiple roles based on business needs, ensuring smooth operations.
- Oversaw small business operations, handling financial transactions and employee management.
- Operating cash register and performing transactions.
- Coordinated scheduling and delivery of purchases, ensuring timely fulfillment.
- Accurately priced items and placed displays & labels.
- Assembled sandwiches and sliced cold cuts for customer orders.
Assistant Manager
TNT Deli Food Corp
Queens
06.2009 - 07.2010
- Functioned in various positions and managed several responsibilities efficiently.
- Processed incoming products and coordinated large purchases to ensure product availability.
- Stocking and organizing products; sometimes using hand-trucks, loading carts, U-boats, and other equipment, while maintaining a clean and sanitary environment.
- Priced items and organized displays and labels for product visibility.
- Operating cash register and performed transactions.
- Prepared sandwiches and cut, weighed, and packaged ham, cheese, and other products.
Education
High School -
William Cullen Bryant High School
NYGED -
Flushing High School
NYSkills
- Customer Service
- Bilingual Communication
- Cash Handling
- POS systems
- Call Center Software
- Scheduling Coordination
- Inventory Management
- Loss Prevention
- Sales Promotion
- Problem Solving
- Technical Assistance
- Time management
- Team collaboration
- Handling escalations
Languages
- English, Native
- Spanish, Native
Personal Information
Title: Customer Service and Retail Manager
Timeline
Customer Service Representative
Expedient Staffing Solutions - NYC311
12.2024 - Current
Call Center Customer Service Agent
Charter Communications
04.2023 - 12.2024
Shift-lead
Walgreens
02.2020 - 07.2022
Shift Supervisor
CVS Health
11.2017 - 01.2020
Customer service representative
Lot-Less
11.2017 - 03.2018
Assistant Manager
SJC Deli Food Corp
07.2010 - 07.2015
Assistant Manager
TNT Deli Food Corp
06.2009 - 07.2010
High School -
William Cullen Bryant High School
GED -
Flushing High School