Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Julio Velazco

Rockland,MA

Summary

Dedicated server and bartender with a strong work ethic and exceptional customer service skills, honed at Legal Seafood. Proven ability to enhance guest engagement and satisfaction through suggestive selling and effective conflict resolution. Recognized for maintaining order accuracy and training new staff to elevate team performance in high-volume dining environments.

Overview

12
12
years of professional experience

Work History

Server/Bartender

Olive Garden Restaurant
Stoughton, MA
03.2022 - Current
  • Provided exceptional customer service, ensuring positive dining experiences for all guests.
  • Managed food and beverage orders efficiently, maintaining accuracy during high-volume service periods.
  • Collaborated with kitchen staff to coordinate timely meal delivery and uphold quality standards.
  • Trained new servers on restaurant procedures and menu offerings to enhance team performance.

Server/Bartender

Maggiano's Restaurant
Boston, MA
03.2018 - 11.2021
  • Recommended menu items to guests based on preferences, increasing overall customer satisfaction.
  • Handled cash transactions accurately, balancing registers at the end of each shift without discrepancies.
  • Resolved guest complaints promptly, employing conflict resolution skills to ensure satisfaction and retention.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server

Legal Seafood
Boston, MA
11.2013 - 08.2018
  • Provided exceptional customer service, ensuring positive dining experiences for all guests.
  • Managed food and beverage orders efficiently, maintaining accuracy during high-volume service periods.
  • Collaborated with kitchen staff to coordinate timely meal delivery and uphold quality standards.
  • Trained new servers on restaurant procedures and menu offerings to enhance team performance.

Education

High School Diploma - General Studies

Richmond Hill Highschool
Queens, NY
06.1992

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Food running
  • High volume dining
  • Team collaboration
  • Order accuracy
  • Supply restocking
  • Table bussing
  • Suggestive selling
  • Allergy awareness

Languages

Spanish
Native or Bilingual
Portuguese
Limited Working

Timeline

Server/Bartender

Olive Garden Restaurant
03.2022 - Current

Server/Bartender

Maggiano's Restaurant
03.2018 - 11.2021

Server

Legal Seafood
11.2013 - 08.2018

High School Diploma - General Studies

Richmond Hill Highschool
Julio Velazco