Julio C Gaona Jr
Henderson,NV
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Service Manager
Wells Fargo Bank
07.2017 - 10.2023
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Coordinated with other departments to maintain streamlined and productive workflow.
Education
GED -
Cimmaron Memorial High
Las Vegas Skills
- Staff Supervision
- Project Planning
- Customer Service
- Workplace Safety
- Schedule Management
- Customer Service Management
- Employee Training and Development
- Multiple Priorities Management
- Relationship Building
Languages
Spanish
Native or Bilingual
Timeline
Service Manager
Wells Fargo Bank
07.2017 - 10.2023
GED -
Cimmaron Memorial High