Julio J. (Jay) Villagran
Corpus Christi,TX
Summary
Accomplished General Manager with a proven track record at MHR Austin Sonics, enhancing operational efficiency and fostering team bonding. Expert in financial management and customer service, demonstrated through strategic business growth and effective staff management. Bilingual with the ability to thrive under pressure, prioritizing tasks for optimal business performance.
Overview
5
5
years of professional experience
Work History
General Manager
MHR Austin Sonics
05.2022 - 05.2024
- Managed effective customer service and quality assurance programs to protect business reputation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Micro-managed all cost controllable to increase bottom line profit.
Operating Partner
DLR Group
10.2019 - 03.2022
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Education
No Degree - Business Administration And Management
Angelo State University
San Angelo, TXNo Degree - Emergency Medical Technology
Del Mar College
Corpus Christi, TXHigh School Diploma -
Woodsboro High School
Woodsboro, Tx05.1981
Skills
- 40 years in customer service and 4 years in sales
- Ability to build rapport with clients
- Staff Management
- Decision Making
- Safety standards and protocols
- Verbal and written communications
- Business planning
- Team Bonding
- Financial Management
- Ability to prioritize and multitask
- Ability to thrive in a fast-paced environment and handle pressure with a positive attitude
- Bilingual
Timeline
General Manager
MHR Austin Sonics
05.2022 - 05.2024
Operating Partner
DLR Group
10.2019 - 03.2022
No Degree - Business Administration And Management
Angelo State University
No Degree - Emergency Medical Technology
Del Mar College
High School Diploma -
Woodsboro High School
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