Julisa Mendez
Lakeland,FL
Summary
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Cashier
Barnes & Nobles Education Polk State College
05.2022 - Current
- Stocked, tagged and displayed merchandise as required.
- Worked with floor team and managers to meet wide range of customer needs.
- Upsold additional products and services to customers, increasing revenue.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Daycare Worker
Brilliant Minds Early Learning Academy
06.2022 - 08.2022
- Worked with children to develop good cognitive, physical and language skills.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Assisted in potty training and other daily hygiene activities to support child development.
- Utilized positive reinforcement techniques to encourage good behavior.
- Maintained accurate and detailed record on enrollments, attendance, health and safety, emergency contact information and incident reports.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Prepared, served and cleaned up daily meals for 8 children.
- Liaised with parents and guardians to discuss child progress.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Hostess
Azteca D Oro
02.2022 - 06.2022
- Answered customer questions about hours, seating, and menu information.
- Delivered pick-up and curbside orders to guests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Answered phone calls to take orders, give information and document reservations.
- Backed up servers by checking on tables and retrieving items for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Advised customers about special offerings and menu items to help drive sales.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
Associate of Arts - Business Management
Polk State College Collegiate High School
Lakeland, FL05.2023
Skills
- Issue Resolution
- Till Counting
- Verbal and Written Communication
- Order Taking
- Cash Management
- Cash Drawer Management
- Refunds and Exchanges
- Microsoft Office
- Customer Assistance
- Customer Seating
- Service Minded
- Customer Relations
- Conflict Resolution
self taught crafts that can lead to a business of my own
I have taught my self a handful of crafts as hobby over the years. I know how to sow, knit, crochet, cross-stitch, and do embroidery. I have also being teaching myself how to make jewelry and am still practicing how to do nails.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Daycare Worker
Brilliant Minds Early Learning Academy
06.2022 - 08.2022
Cashier
Barnes & Nobles Education Polk State College
05.2022 - Current
Hostess
Azteca D Oro
02.2022 - 06.2022
Associate of Arts - Business Management
Polk State College Collegiate High School
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