Julisa Rosas
Las Vegas,NV
Summary
Multitasking Server Shift Leader versed interacting with customers, taking orders and serving food and drinks. Overseas restaurant operations and maintenance productivity, quality and customer service standards. Leads dining room personnel in providing timely and courteous service. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager/Shift Leader
Ihop
07.2023
- Managed tables throughout the dining room to execute service at the highest level
- Directed and assisted in general dining room cleaning and sanitation
- Maintained knowledge of menu items, ingredients and preparation methods to assist guest with menu selection.
Assistant Manager/Shift Leader
Brooklyn's Best Pizza and Pasta
12.2020 - Current
- Trained and acclimated new servers to restaurant culture and operations
- Created a positive guest experience by listening to guest needs and recommending options to meet requests
- Supervised serving staff to drive high level hospitality and food excellence
- Attended meetings to learn and share information and find ways to enhance customer service
- Interacted and engaged with patrons to promote a friendly environment.
Manager
Pampas Steakhouse
08.2024 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Assistant Manager
Luby’s cafeteria
06.2017 - 11.2020
- Organized schedules, workflows and shift coverage to meet expected business demands
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Delegated daily tasks to team members to optimize group productivity
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Education
CCA certificate -
Devry University
Chicago, IL08.2024
ServeSafe certified -
Las Vegas, NV03.2024
High school Diploma -
John Marshall High School
San Antonio, TX06.2017
Skills
- Personnel Training
- Human Resources Management
- Customer service Management
- Food safety
- Verbal and written communication
- Staff training
- Expo food Runner
- Relationship management
- Problem solving
- Point of sale system operations
Certification
Sheriff’s card non-gaming
Timeline
Manager
Pampas Steakhouse
08.2024 - 01.2025
Assistant Manager/Shift Leader
Ihop
07.2023
Assistant Manager/Shift Leader
Brooklyn's Best Pizza and Pasta
12.2020 - Current
Assistant Manager
Luby’s cafeteria
06.2017 - 11.2020
ServeSafe certified -
High school Diploma -
John Marshall High School
CCA certificate -
Devry University