Julisa Ruiz
Kansas City
Summary
Proactive professional with experience in childcare and customer service. Known for exceptional conflict resolution and critical thinking skills, contributing to positive outcomes and enhanced client relationships. Eager to leverage expertise in a dynamic educational setting.
Overview
5
5
years of professional experience
Work History
Childcare Teacher
Woodside Club
Kansas City, KS
04.2025 - 03.2026
- Facilitated engaging learning activities to promote cognitive and social development in young children.
- Implemented daily lesson plans aligned with curriculum standards to enhance educational outcomes.
- Maintained a safe, clean, and nurturing environment to support children's well-being and growth.
- Collaborated with parents to discuss child progress and address any concerns effectively.
- Encouraged positive behavior through structured routines and consistent reinforcement techniques.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Cocktail Server
Ceaser Palace Entertainment
Kansas City, MO
01.2025 - 05.2025
- Delivered exceptional service in high-volume cocktail environment, ensuring guest satisfaction.
- Managed timely order deliveries while maintaining cleanliness and organization of service area.
- Collaborated with bartenders to enhance drink offerings and streamline service processes.
- Provided detailed menu information to guests, promoting signature cocktails and specials.
- Assisted in training new staff on service protocols and customer engagement techniques.
- Adapted quickly to changing demands in fast-paced setting, prioritizing tasks effectively.
- Demonstrated strong communication skills by engaging with diverse clientele to enhance their experience.
Customer Service Representative
Ruth & Associate's Business
Kansas City, KS
06.2021 - 02.2023
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining quality service standards and ensuring customer satisfaction.
- Utilized CRM software to document interactions, track customer feedback, and streamline support processes.
- Collaborated with team members to enhance service delivery procedures and improve overall efficiency.
- Developed comprehensive knowledge of products and services to provide accurate information to customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Sumner Academy of Arts & Science
Kansas CitySkills
- Providing customer service
- Active listening
- Critical thinking
- Call center experience
- Problem resolution
- Relationship building
- Conflict resolution
- Complaint handling
- Payment processing
- Professional telephone demeanor
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Childcare Teacher
Woodside Club
04.2025 - 03.2026
Cocktail Server
Ceaser Palace Entertainment
01.2025 - 05.2025
Customer Service Representative
Ruth & Associate's Business
06.2021 - 02.2023
High School Diploma -
Sumner Academy of Arts & Science