Lori Kasprzak
Huntersville,NC
Summary
- Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior.
- Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Substitute Teacher
Mooresville Graded Schools & Pine Lake Prep
09.2023 - Current
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintain day-to-day classroom management and discipline to promote learning initiatives.
- Follow classroom plans left by class teacher to continue student education and reinforce core concepts.
- Uphold classroom routines to support student environments and maintain consistent schedules.
- Keep students on-task with proactive behavior modification and positive reinforcement strategies.
- Implement classroom management techniques to maintain positive learning environment.
- Enforce school and class rules to maintain order in classroom.
Cashier/Part Time Seasonal
Total Wine & More
11.2024 - 01.2025
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Operated cash register to record transactions accurately and efficiently.
Call Center
Round Point Mortgage Servicing Corporation
02.2017 - 06.2022
- Company Overview: Charlotte, North Carolina
- Received inbound calls and made outbound calls
- Effectively communicated with customers and assisted with questions related to payments, taxes, escrow and insurance
- Documented customer accounts thoroughly
- Charlotte, North Carolina
- Followed call center protocols when notifying participants of call purpose and use of information.
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Answered up to 50 incoming calls in busy, fast-paced global call center.
Spanish Teacher
Various Schools
09.2004 - 12.2016
- Company Overview: New York & North Carolina
- Taught Spanish levels 1 through 4
- Communicated with parents on a weekly basis via phone calls, emails and letters home
- Created and implemented lesson plans based on student interest and New York and North Carolina State Standards
- Assisted with other duties as needed including carpool, dismissal, lunch duties and state testing
- New York & North Carolina
- Conducted foreign language exams to determine fluency and comprehension.
- Used written exercises to test and develop reading and writing foreign languages.
- Spoke to students in non-native language to challenge students and introduce students to non-native speaking environments.
- Built variety of formative and summative assessments to measure student progress.
- Produced engaging lesson plans and activities to help students master learning objectives.
Registrar
Carolinas Healthcare System
09.2014 - 06.2016
- Company Overview: Charlotte, North Carolina
- Registered patients in the Emergency Room and in an Urgent Care setting
- Verified patient demographic information
- Used Spanish to communicate with patients as needed
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Bachelor of Arts - Hispanic Studies, Education
Mount Saint Mary College
Newburgh, New York12.2003
Skills
- Activity management
- Adaptable
- Classroom organization
- Health and safety
- Classroom management
- Group and individual instruction
- Test proctoring
- Lesson plan implementation
- Student tutoring
- Parent communication
- Lesson planning
- Records management
- Bilingual in Spanish
- Providing customer service
- Delivers exceptional customer service
Accomplishments
- Recognized by multiple schools as an excellent substitute.
- Specialized in substituting for Spanish classes
- Earned the Girl Scout Gold Award which is the highest award one can earn as a Girl Scout
Professional Skills
- Computer proficient in Microsoft Word, and Internet Explorer
- Word processing 80-120 wpm
- Bilingual in English/Spanish (read, write & speak proficiently)
Languages
Spanish
Professional Working
Interests
- Reading
- Horseback riding and care of horses
- Baking
Timeline
Cashier/Part Time Seasonal
Total Wine & More
11.2024 - 01.2025
Substitute Teacher
Mooresville Graded Schools & Pine Lake Prep
09.2023 - Current
Call Center
Round Point Mortgage Servicing Corporation
02.2017 - 06.2022
Registrar
Carolinas Healthcare System
09.2014 - 06.2016
Spanish Teacher
Various Schools
09.2004 - 12.2016
Bachelor of Arts - Hispanic Studies, Education
Mount Saint Mary College
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