Summary
Overview
Work History
Education
Skills
Timeline
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Julisa Touchstone

Orlando

Summary

Dynamic customer service professional with experience at Alorica, excelling in relationship building and problem resolution. Proven ability to enhance customer satisfaction through effective communication and quality assurance. Skilled in multitasking and organization, consistently delivering exceptional service while managing high-volume interactions. Committed to reliability and punctuality in all endeavors.

Overview

11
11
years of professional experience

Work History

Independent Contractor

Uber Eats
04.2020 - 03.2025
  • Managed multiple orders, delivery locations, and customers at the same time
  • Provided exceptional customer service by addressing customer concerns promptly and offering solutions that met their needs.
  • Increased customer satisfaction by delivering accurate and high-quality products in a timely manner
  • Represented the company with excellence and professionalism by driving safely, exercising good judgement, and treating customers with respect


Customer Service Representative

Alorica
06.2017 - 04.2020
  • Managed high volume of calls daily, maintaining professionalism under pressure while resolving problems and concerns
  • Developed strong product knowledge to assist with troubleshooting and any questions customers may have
  • Actively listened and resolved customer complaints with empathy and escalated major issues to supervisor, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Offered customer support through phone, email, and online chat to customers who have questions and concerns around products or service


Environmental Services Housekeeper

Lee Health
05.2016 - 06.2018
  • Worked in emergency room, ensuring timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
  • Followed safety standards and when handling, mixing and storing hazardous chemicals.

Hospitality Care Assistant

Shellpoint Retirement Community
05.2014 - 04.2018
  • Maintained clean and organized living spaces for residents, ensuring a comfortable and sanitary environment
  • Enhanced resident recovery by assisting with daily activities such as bathing, dressing, and grooming.
  • Contributed to a positive patient experience by engaging in conversation and recreational activities, fostering a sense of companionship.
  • Collaborated with interdisciplinary teams of healthcare professionals to develop comprehensive care strategies tailored to individual patient needs.
  • Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
  • Transported residents to and from medical appointments with safety and efficiency.
  • Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.

Education

High School Diploma -

Essex County Vocational Technical School
Bloomfield, NJ
06-2007

Skills

  • Data entry
  • Customer satisfaction
  • Quality assurance
  • Relationship building
  • Time management
  • Multitasking and organization
  • Reliability and punctuality

Timeline

Independent Contractor

Uber Eats
04.2020 - 03.2025

Customer Service Representative

Alorica
06.2017 - 04.2020

Environmental Services Housekeeper

Lee Health
05.2016 - 06.2018

Hospitality Care Assistant

Shellpoint Retirement Community
05.2014 - 04.2018

High School Diploma -

Essex County Vocational Technical School

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Julisa Touchstone