Julisa Zamudio

Customer Experience Manager (Closing Location Experience)

• Focused on optimizing store schedules, meeting sales goals, and creating an environment where associates could thrive.
• Conducted weekly meetings to discuss workload.
• Maintained a strong focus on customer satisfaction by addressing concerns and maintaining high service standards during transitions.
• Played a key role in keeping the store environment positive and welcoming for both customers and team members.
• Operated a business generating $9 million in revenue, focusing on furniture, home goods, men’s clothing, and shoes along with women’s apparel. Launched a new department called Backstage in April 2025, achieving nearly 50% more sales than projected. Closed the year with approximately $2 million in sales.
• Oversaw and directed activities of three supervisors to enhance team performance.
• Assisted a group of 25-30 associates in daily tasks. Supported team members in achieving project goals. Contributed to overall team success through collaboration.
• Assisted with store maintenance and alerted team when issues arose in building. Supported team communication regarding maintenance concerns and building functionality. Coordinated maintenance tasks and reached out to team members for assistance with building issues.
• Facilitated team building initiatives and strategized growth plans to enhance sales performance.
• Enhanced customer experience score through targeted initiatives and feedback analysis.

• Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
• Directed high-impact projects from conception to completion, consistently delivering on time and within budget constraints.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Led team by answering complex customer questions and mentoring personnel one-on-one.
• Mentored employees on customer service techniques and explained direct link between revenue growth and customer loyalty.
• Attended industry events to represent organization and build professional network.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Cultivated interpersonal skills by building positive relationships with others.

• Trained new team members, ensuring they confidently provided exceptional customer service.
• Increased sales by proactively engaging customers and providing personalized product recommendations.
• Boosted store revenue with effective upselling techniques and in-depth product knowledge.
• Maintained clean store appearance by executing daily tasks such as dusting shelves, sweeping floors, and organizing products on display.
• Demonstrated leadership skills by taking initiative during store meetings to share best practices and mentor junior team members.