Julisha Marrero Ruiz

• Assisted General Manager in developing and implementing strategic plans to meet organizational goals.
• Processed invoices, purchase orders, contracts, and other documentation as needed.
• Monitored staff performance metrics, such as productivity levels and customer feedback scores, for reporting purposes.
• Managed store cash intake with high accuracy and prepared daily bank deposits.
• Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
• Resolved customer complaints in a professional manner.
• Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Adhered to food safety standards when storing and preparing foods.
• Cleaned kitchen equipment, surfaces, utensils and dishes.
• Monitored stock levels of food items and ordered more when necessary.

• Coached, mentored and trained team members in order to improve their job performance.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Wrapped pallets in shrink wrap prior to loading.
• Drove 26ft Box Truck
• Manually or mechanically loaded and unloaded materials using hand dolly.
• Prepared orders for shipment by systematically picking, packing and labeling merchandise.
• Carry items weighing over 100pounds.
• Unloaded truck.
• Inspected inventory, counted each items by hand.
• Spoke professionally with customers regarding complaints, gathering necessary information to make educated decisions and address issues.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies

• Provided instruction and guidance to new drivers on safe driving techniques, vehicle operation, customer service,
• Evaluated driver performance during road tests to ensure compliance with company standards.
• Coached drivers on proper communication techniques when interacting with customers.
• Identified areas of improvement for individual drivers and developed corrective action plans accordingly.
• Conducted regular reviews of DOT regulations and updated training materials as needed.
• Maintained accurate records of all trainee progress, including completion certificates.
• Attended regular training sessions related to new policies and procedures or updates in technology used within transit system.
• Conducted pre-trip inspections of vehicles to ensure safety and compliance with regulations.
• Maintained radio contact with dispatch personnel to receive instructions or report delays or passenger issues.
• Checked tickets, collected fares, issued transfers, and provided route information to passengers.
• Completed daily manifest sheets and trip reports detailing time on duty, miles driven, fuel usage.Communicated professionally with passengers regarding routes and stops while providing customer service assistance.
• Responded quickly and efficiently to emergency situations such as medical emergencies or accidents involving the bus.

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• Prepared orders for shipment by systematically picking, packing and labeling merchandise.
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Assembled orders and packed items for shipment, conveying orders to shipping personnel.
• Picked over 100 per hour
• Drove box truck everyday to distribute tires. DMV areas
• Inspected vehicles before each trip to assess safety and identify maintenance concerns.
• Loaded truck and properly secured tires.
• Ensured accurate completion of all paperwork associated with deliveries.
• Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
• Transported materials between storage areas, loading docks and delivery vehicles as needed.
• Complied with all truck driving rules as well as company policies and procedures regarding safe vehicle operations.
• Picked items
• Labeled and checked orders.
• Documented mileage, deliveries, pickups, issues, pickups, damages.
• Performed daily maintenance checks on forklifts to ensure optimal performance.

• Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
• Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
• Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
• Delivered packages in timely matter.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
• Delivered over 400 packages daily.