Julissa Acatitlan-Morales
Monroe,NC
Summary
Dynamic professional with a proven track record at Longhorn Steakhouse, adept in customer service expertise and health and safety compliance. Excelled in fostering community spirit at Brookdale Memory Care and boosting sales through suggestive selling. Known for strong multitasking and resolution-oriented approach, consistently achieving and surpassing goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
Longhorn Steakhouse
07.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Sales Associate
Plato's Closet
02.2023 - 07.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Resident Assistant
Brookdale Memory Care
06.2021 - 02.2023
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
- Developed educational programs focusing on topics such as time management, study habits, and stress reduction techniques to promote academic success among residents.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Ensured safe living environment, conducting regular safety checks and promptly addressing any violations.
- Developed valuable life skills in residents, including time management, conflict resolution, and effective communication.
- Assisted in evacuation during emergency situations, ensuring safety and accountability of all residents.
Manager on Duty
Wingstop
04.2022 - 10.2022
- Developed and implemented strategies to increase sales and profitability.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Trained employees in essential job functions.
Server
O'Charley's Restaurant & Bar
10.2021 - 04.2022
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Crew Member
Chipotle
05.2021 - 10.2021
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Certified Phlebotomy Technician - Phlebotomy
Phlebotomy Training Specialist
Charlottle, NC11-2024
High School Diploma -
Forest Hills High School
Marshville, NC06-2022
Skills
- Suggestive selling
- Customer service expertise
- Patience and tolerance
- Strong multitasking
- Time management
- Direct patient care
- Health and safety compliance
- Resolution-oriented
- Policy enforcement
- Goal oriented
- Analytical thinking
- Coaching and mentoring
Certification
- PT - Phlebotomy Technician
Timeline
Bartender
Longhorn Steakhouse
07.2023 - Current
Sales Associate
Plato's Closet
02.2023 - 07.2023
Manager on Duty
Wingstop
04.2022 - 10.2022
Server
O'Charley's Restaurant & Bar
10.2021 - 04.2022
Resident Assistant
Brookdale Memory Care
06.2021 - 02.2023
Crew Member
Chipotle
05.2021 - 10.2021
Certified Phlebotomy Technician - Phlebotomy
Phlebotomy Training Specialist
High School Diploma -
Forest Hills High School