Julissa Aquino
Las Vegas
Summary
Adaptable customer service associate with a solid foundation in problem-solving and customer support. Expertise in maintaining store organization and collaborating with teammates to optimize service delivery and improve client satisfaction.
Dedicated customer service associate with strong cash handling and problem-solving skills. Committed to enhancing customer experiences and driving satisfaction through effective communication and teamwork.
Personable and dedicated, with passion for helping others and ensuring customer satisfaction. Possesses solid understanding of communication techniques and problem-solving skills, delivering effective solutions and positive interactions. Committed to making meaningful impact by fostering positive customer experiences and contributing to team success.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
WHSmith North America
Las Vegas, NV
10.2025 - 05.2026
- Assisted customers in product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient service delivery.
- Resolved customer complaints by providing timely solutions and maintaining satisfaction.
- Maintained store appearance and organized merchandise displays for optimal visibility.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Improved customer experience by maintaining high level of product knowledge and sharing it effectively.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Education
Associate of Applied Science - Veterinary Nursing
College of Southern Nevada
Las Vegas, NV05-2029
High School Diploma -
Southeast Career Technical Academy
Las Vegas, NV05-2025
Skills
- Native English speaker with intermediate Spanish skills
- Customer service
- Customer support
- Cash handling
- Problem solving skills
- Team collaboration
- Stock replenishment
- Teamwork and collaboration
Timeline
Customer Service Associate
WHSmith North America
10.2025 - 05.2026
Associate of Applied Science - Veterinary Nursing
College of Southern Nevada
High School Diploma -
Southeast Career Technical Academy