Julissa Basulto
Queen Creek,USA
Summary
Dynamic professional with experience in customer service and patient care at Oregano's Pizza Bistro and Banner Ironwood Surgery Center. Bilingual and CPR certified, fostering teamwork and effectively resolving conflicts to ensure high satisfaction levels. Proven track record in training staff and managing operations, enhancing retention through personalized service and strong communication skills.
Overview
7
7
years of professional experience
Work History
Server/Waitress
Oregano's Pizza Bistro
Queen Creek, USA
01.2018 - Current
- Cultivate strong relationships with diverse cliental while mentoring new staff members in service excellence and operational procedures.
- Lead service operations during peak hours, manage multiple tables while maintaining exceptional guest satisfaction and order accuracy.
- Demonstrated strong adaptability in fast-paced environments, foster team collaboration, and maintained excellent time management skills.
- Drive customer retention through personalized service, resolve guest concerns promptly and provide excellent support.
Nurse Assistant/Receptionist
Banner Ironwood Surgery Center
San Tan Valley, USA
01.2021 - 01.2022
- Assisted with admission, discharge and transfer procedures of patients according to hospital policy and procedure guidelines.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Guaranteed accurate, timely flow of information by maintaining patient charts and updating healthcare team on patient status.
- Answered calls promptly, ensured patient's needs were met and heard to improve patient satisfaction.
Education
College -
Chandler Gilbert Community
01.2025
Medical Assistant
Central Arizona Valley Institute of Technology
Coolidge, AZ05-2020
High School Diploma -
Poston Butte High School
San Tan Valley, AZ05-2020
Skills
- Bilingual (Spanish)
- CPR Certified
- Verbal communication
- Phone communication
- Teamwork
- Problem solving
- Critical thinking
- Time management
- Leadership
- Adaptability
- Training skills
- Cash handling
- Conflict resolution
- Customer service
- Upselling strategies
- Basic computer skills
- Rapid learner
- Patient care
- Electronic health records
Three Words To Describe Myself
- Positive
- Determined
- Leader
Professional Overview
Highly skilled customer service individual with valuable experience. Able to manage high-volume environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences. Proven ability to improve workflow and enhance team efficiency, contributing significantly to my employer's reputation for excellence in service. Demonstrated problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Timeline
Nurse Assistant/Receptionist
Banner Ironwood Surgery Center
01.2021 - 01.2022
Server/Waitress
Oregano's Pizza Bistro
01.2018 - Current
College -
Chandler Gilbert Community
Medical Assistant
Central Arizona Valley Institute of Technology
High School Diploma -
Poston Butte High School