Julissa Becerra
Fort Myers,FL
Summary
Dynamic professional with a proven track record at AutoNation Toyota Fort Myers, excelling in customer service and problem resolution. Recognized for enhancing efficiency through effective communication and teamwork. Skilled in vehicle inspections and data entry, consistently achieving high customer satisfaction and maintaining a clean, organized workspace.
Overview
6
6
years of professional experience
Work History
Reconditioning Associate
AutoNation Toyota Fort Myers
Fort Myers
09.2023 - Current
- Participated in regular team meetings, contributing insights and suggestions for process improvements that led to higher overall efficiency and productivity.
- Completed thorough inspections of completed work, ensuring all tasks met or exceeded company guidelines for quality assurance.
- Maintained a clean and organized workspace, adhering to company standards and promoting workplace safety.
- Communicated effectively with supervisors regarding workload progress, reporting any issues or delays promptly for timely resolution.
CCC Service Representative
AutoNation Toyota Fort Myers
05.2021 - 09.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Demonstrated excellent problem-solving skills when faced with challenging situations, leading to positive outcomes.
- Escalated urgent matters appropriately, ensuring prompt attention from relevant departments.
- Assumed additional responsibilities as needed – demonstrating flexibility and commitment towards achieving organizational success.
- Reduced call wait times by effectively prioritizing tasks and managing time efficiently.
BDC Representative
Honda of Fort Myers
Fort Myers, FL
03.2021 - 05.2021
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Call Agent
Dealer Greatest Assets
Bonita Springs, FL
08.2019 - 03.2021
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
Education
High School Diploma -
Lehigh Senior High School
Fort Myers Skills
- Customer service
- Active listening
- Data entry
- Problem resolution
- Call center experience
- Scheduling
- Vehicle inspection expertise
- Inventory management
- Teamwork and contribution
- Vehicle inspections
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Reconditioning Associate
AutoNation Toyota Fort Myers
09.2023 - Current
CCC Service Representative
AutoNation Toyota Fort Myers
05.2021 - 09.2023
BDC Representative
Honda of Fort Myers
03.2021 - 05.2021
Call Agent
Dealer Greatest Assets
08.2019 - 03.2021
High School Diploma -
Lehigh Senior High School