Julissa Bucio
Chicago
Summary
Dedicated professional with a passion for providing administrative assistance for the sales team. Skilled in delivering high-quality customer service, managing customer inquiries and processing orders and returns. Proven success in streamlining processes to improve efficiency and customer satisfaction levels. Along with seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Pharmacy Technician
Walgreens
Chicago
07.2023 - 08.2025
- Followed up with customers to enhance satisfaction and address concerns.
- Computed sale prices and totaled purchases using POS system and cash register.
- Processed prescriptions accurately for patients and healthcare providers.
- Collaborated with departments to ensure seamless customer experience throughout process.
- Communicated effectively with patients regarding medication usage and side effects.
- Trained new staff on pharmacy procedures and safety protocols.
- Collaborated with healthcare professionals to ensure optimal patient care services.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
Care Assistant
Lady Bug Daycare
Chicago
10.2022 - 05.2023
- Created individualized lesson plans based on each child's strengths and weaknesses.
- Utilized problem-solving techniques when faced with challenging situations involving the children or other staff members.
- Collaborated with colleagues on various projects related to improving safety standards within the facility.
- Displayed patience and understanding when dealing with the difficult behaviors of young children.
- Maintained a safe, clean, and stimulating play area through daily sanitization procedures.
- Supported parents by providing feedback about their child's progress throughout the daycare program.
- Developed strong organizational skills while managing multiple tasks and deadlines in a busy daycare environment.
- Actively participated in professional development courses related to early childhood education topics, such as nutrition, or first aid and CPR training.
Seasonal Floor Sales Associate
Kohl's
09.2021 - 01.2022
- Demonstrated strong organizational abilities by stocking shelves, replenishing merchandise, and keeping the sales floor clean and orderly.
- Followed company guidelines for handling returns or exchanges promptly without compromising customer satisfaction levels.
- Accurately counted money received from customers before making change or providing receipts for purchase transactions.
- Provided helpful advice on product use to customers when needed.
- Utilized problem solving skills to troubleshoot technical issues with registers or credit card machines.
- Demonstrated flexibility by adjusting work schedule based on changing needs of the business.
- Displayed an eagerness to learn new processes in order to increase efficiency on the job.
- Maintained a positive attitude at all times even during high stress situations.
- Adhered strictly to safety protocols established by the organization for use of equipment or handling hazardous materials.
Education
Bachelor of Science - Biomedical Sciences
North Park University
Chicago, IL05-2028
High School Diploma - 3- Year medical certification program
Roosevelt High School
Chicago, IL05.2024
Skills
- Prescription processing
- Team collaboration
- Insurance verification
- Patient confidentiality
- Staff development
- Teamwork and leadership qualities
- Relationship building
Certification
- Osha Certified-Safety and Health Fundamentals Certificate program
- CPR Certified- Cardiopulmonary Resuscitation
Extracurricular Activities
Women mentoring Club Part of the community of empowering young women and coming up with issues women face and trying to come up with solutions
Awards
Honor Roll Certificate
Languages
Spanish- Fluent
Languages
Spanish
Full Professional
Timeline
Retail Pharmacy Technician
Walgreens
07.2023 - 08.2025
Care Assistant
Lady Bug Daycare
10.2022 - 05.2023
Seasonal Floor Sales Associate
Kohl's
09.2021 - 01.2022
Bachelor of Science - Biomedical Sciences
North Park University
High School Diploma - 3- Year medical certification program
Roosevelt High School