Julissa Burgos
Jacksonville,FL
Summary
Energetic receptionist offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks.
Overview
5
5
years of professional experience
Work History
Dental Receptionist
Dr. Rossinski Dental Health
2023.02 - 2023.06
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
Hair Salon Receptionist
DryBar
2022.09 - 2023.03
- Learned details of types of treatments and procedures in order to answer questions from clients.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Handled calls promptly and with courteous professionalism.
- Enhanced client satisfaction by efficiently scheduling appointments and managing cancellations.
Dental Assistant
Dr. Sameh Aknouk Dental Services PC
2018.11 - 2023.02
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
Education
Herbert H Lehman High School
Bronx, NYSkills
- Patient Schedule Management
- Medical Records Management
- Office Management
- X-Ray Processing
- Treatment room setup
- Treatment Room Breakdown
- Upselling Services
- POS System
Timeline
Dental Receptionist
Dr. Rossinski Dental Health
2023.02 - 2023.06
Hair Salon Receptionist
DryBar
2022.09 - 2023.03
Dental Assistant
Dr. Sameh Aknouk Dental Services PC
2018.11 - 2023.02
Herbert H Lehman High School