Julissa Castellanos
Houston
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Winpark
Houston
10.2024 - Current
- Evaluated team business performance and identified opportunities for improvement.
- Implemented quality control measures to uphold company standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conducted regular inspections of the premises to identify any issues related to safety or security.
- Managed customer accounts and updated records as needed.
- Processed invoice payments and recorded information in account database.
- Responded promptly to inquiries from internal and external customers regarding billing issues.
- Generated and distributed month-end statements for customers and resolved related concerns.
- Reached out to customers and paying entities to seek current and late payments.
- Organized, opened and filed incoming mail.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Service Representative
Winpark
Houston
03.2024 - 10.2025
- Resolved customer complaints promptly and efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Engaged in conversation with customers to understand their needs, resolve issues, and answer questions.
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored parking garages for unauthorized monthly parking, or suspicious activity.
- Patrolled assigned areas to identify illegally parked vehicles and issued citations or warnings.
- Placed warning notices on windshields of illegally parked vehicles.
- Conducted periodic inspections of the parking lot for safety hazards or maintenance issues.
- Managed parking and traffic control to facilitate vehicle flow in assigned area.
- Monitored employee performance and provided feedback to ensure compliance with established policies and procedures.
- Supervised and coordinated activities of employees engaged in issuing tickets, collecting fees, and providing information.
- Trained new staff on proper use of equipment and customer service techniques.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Ambassador
Winpark
Houston
08.2023 - 03.2024
- Greeted customers promptly and responded to questions.
- Greeted customers and provided assistance to ensure smooth parking transactions.
- Adhered strictly to company policy guidelines when dealing with customers.
- Answered questions from customers regarding parking regulations and policies.
- Collected payments from customers by accepting specified forms of payment. (Credit Cards)
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered questions related to topics such as directions and hours of operation.
- Responded to customer complaints with professionalism and offered suitable solutions or requested assistance of supervisor.
- Kept up-to-date on changes in rates, rules, regulations, services. related to parking facilities.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
Manager on Duty
Refresqueria Tropical #2
Houston
08.2020 - 08.2023
- Organized take-out orders for customers who requested them.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Maintained professional demeanor during interactions with customers and co-workers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed opening and closing duties as assigned by management.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
High School Diploma -
North Shore Senior High
Houston, TX05-2022
Skills
- Quality control
- Team management
- Customer service
- Invoice processing
- Account management
- Conflict resolution
- Adaptability and flexibility
- Reporting and documenting
Languages
Spanish
Professional
Timeline
Assistant Manager
Winpark
10.2024 - Current
Customer Service Representative
Winpark
03.2024 - 10.2025
Ambassador
Winpark
08.2023 - 03.2024
Manager on Duty
Refresqueria Tropical #2
08.2020 - 08.2023
High School Diploma -
North Shore Senior High