Julissa Cruz
Bensenville,IL
Summary
Dynamic Customer Service Representative with extensive experience at ATT, recognized for exceeding performance metrics and enhancing customer loyalty through effective problem resolution and active listening. Bilingual and skilled in critical thinking, I consistently delivered tailored solutions, contributing to sales growth and ensuring exceptional service in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
ATT
Chicago, IL
10.2019 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Adapted quickly to new procedures, enhancing service delivery in high-pressure situations.
- Handled customer complaints with professionalism, ensuring timely resolutions and satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service Representative
Tmoblie
Frankfort, IL
03.2018 - 09.2019
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Demonstrated strong communication skills while interacting with diverse clientele daily.
Education
High School Diploma -
Tinley Park High School
Tinley Park, IL05-2011
No Degree - Business
Moraine Valley Community College
Palos Hills, ILSkills
- Customer service
- Call center experience
- Active listening
- Critical thinking
- Problem resolution
- Bilingual
Timeline
Customer Service Representative
ATT
10.2019 - Current
Customer Service Representative
Tmoblie
03.2018 - 09.2019
High School Diploma -
Tinley Park High School
No Degree - Business
Moraine Valley Community College