Julissa Cruz
Summary
Customer-focused professional with 4+ years of service in fast paced environments. Known for strong communication, customer resolution, and a strong work ethic. Dedicated to providing exceptional hospitality and contributing positively to guest experiences.
Overview
5
5
years of professional experience
Work History
Ramp Agent (Training)
United Ground Express
Milwaukee
06.2026 - Current
- In training to follow safety protocol and compliance during ramp operations.
- In training to handle passenger and cargo baggage with care.
- In training to communicate effectively with ground crew and flight personnel.
Independent Contractor
Self Employed
Oak Creek
10.2023 - Current
- Developed customized solutions for clients, enhancing service delivery and client satisfaction.
- Delivered professional, customer-focused service resulting in repeat clients and positive feedback.
- Maintained professionalism, discretion, and reliability to build strong client relationships.
- Demonstrated accountability and reliability while managing responsibilities independently.
Lifeguard
Bear Paw Adventure Park
Caledonia
07.2022 - 07.2023
- Enhanced guest experience by providing information on park attractions and safety guidelines.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around pool area.
- Maximized customer satisfaction by greeting pool attendees with courtesy and resolving issues promptly.
Line Worker and Server
Qdoba Mexican Eats
Oak Creek
08.2021 - 10.2022
- Delivered friendly, attentive customer service while managing multiple priorities in a high-volume environment.
- Resolved guest concerns calmly and professionally, maintaining brand standards and customer satisfaction.
- Worked collaboratively with team members to ensure positive guest experiences.
- Handled high-pressure situations with ease, promptly managing multiple tasks during peak hours while maintaining excellent service standards.
Education
Certification Of Ethics - Business Management
Oak Creek High School
CPR, APR, And First Aid Certification - Lifeguard Training
Ellis And Associates
High School Diploma -
Oak Creek High School
Oak Creek, WISkills
- Customer Service Excellence
- Safety Compliance
- Conflict Resolution & de-escalation
- Clear Verbal Communication
- Workload Management
- Team Collaboration
- Organizational Skills
- Attention to detail
Timeline
Ramp Agent (Training)
United Ground Express
06.2026 - Current
Independent Contractor
Self Employed
10.2023 - Current
Lifeguard
Bear Paw Adventure Park
07.2022 - 07.2023
Line Worker and Server
Qdoba Mexican Eats
08.2021 - 10.2022
Certification Of Ethics - Business Management
Oak Creek High School
CPR, APR, And First Aid Certification - Lifeguard Training
Ellis And Associates
High School Diploma -
Oak Creek High School