CHANTALL LOCKLEY
Chesapeake,VA
Summary
Dynamic, resourceful and effective professional with years of experience seeking opportunity with an organization that needs a proven performer.
Personable and dedicated Customer Service Representative with extensive experience in as airline industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CSA/Ramp Agent
Piedmont Airlines
Norfolk, VA
04.2014 - Current
- Provide passenger assistance at ticket counter including issuing tickets
- Assist passengers with check-in including baggage tags & boarding passes
- Sell tickets, process reservations, assigning seats and other duties as needed.
- Greeted passengers and provided information about departure and arrival times.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Resolved customer complaints in a timely manner.
- Performed check-in procedures for both domestic and international flights.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Checked luggage for proper weight distribution according to aircraft specifications.
Customer Service Representative
United Ground Express
Norfolk, VA
12.2020 - 07.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Greeted passengers and provided information about departure and arrival times.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Resolved customer complaints in a timely manner.
- Performed check-in procedures for both domestic and international flights.
- Advised passengers of any changes or delays in their scheduled flights.
- Checked luggage for proper weight distribution according to aircraft specifications.
CSR/Tech Support
Cox Communication
Norfolk, VA
04.2013 - 11.2013
- Provide advanced technical support via phone, email support and video chat
- Provide support to clients including answering questions, and troubleshooting issues
- Resolve and analyze device issues and provide solutions.
CSR/Help Desk
Dan Sources Technical Services
Norfolk, VA
03.2011 - 08.2013
- Provide technical assistance and support for incoming inquiries related to hardware
- Install, modify and repair computer hardware and software
- Run diagnostic program to resolve technical problems, run reports to determine problem.
Airport Security Screener
APT, LLC
Norfolk, VA
09.2008 - 08.2011
- Controlling terminal entry and exit points, interact with public responding to inquiries
- Operate various types of screening equipment to identify dangerous objects
- Performed searches and screening with included pat-downs and personal property search.
Education
Associate of Arts - Business Administration
Cumberland County College
Vineland, NJ05-1992
Graduate -
Millville Sr. High School
06-1987
Skills
- Goal-Oriented
- Strong work ethic
- Customer service excellence
- Complaint Handling
- Excellent Communication
- Problem-solving aptitude
- Teamwork and Collaboration
- Effective Communication
- Friendly service mentality
- Interpersonal Communication
- Self-Motivated
- Transportation information
Certification
- CSA Training Certification, American Airlines, Charlotte, NC, 03/2017
- Ramp Agent Certification, American Airlines, Charlotte, NC, 04/2014
- Flight Attendant Certification, Colgan Air, Manassas, VA, 02/2008
- Airline Ticket Sales Agent Certification, Aloha Airlines, Hawaii, 11/2004
- Security Guard Certification, Pinkerton Security, Oakland, CA, 09/2001
References
References are available on request.
Timeline
Customer Service Representative
United Ground Express
12.2020 - 07.2023
CSA/Ramp Agent
Piedmont Airlines
04.2014 - Current
CSR/Tech Support
Cox Communication
04.2013 - 11.2013
CSR/Help Desk
Dan Sources Technical Services
03.2011 - 08.2013
Airport Security Screener
APT, LLC
09.2008 - 08.2011
Associate of Arts - Business Administration
Cumberland County College
Graduate -
Millville Sr. High School