Maggie Morris
Summary
A dedicated and enthusiastic airline employee with experience working in customer service, capable of achieving demanding tasks while staying focused on delivering superb customer service. Very dependable employee, able to communicate at a high level, experience with overcoming issues and working out issues with dissatisfied customers. I enjoy contributing my skills to a dedicated team and working together as a team to fulfill our goals. I am confident in my customer service skills and my ability to learn quickly and adapt to any situation. I can contribute to American Airlines success and create memorable experiences for passengers.
Overview
2
2
years of professional experience
Work History
CSA/Ramp Agent
Envoy
02.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Assisted customers with ticketing and baggage check-in requirements.
- Sold, printed and reissued available tickets to customers at check-in.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Cleaned airplanes between flights, sanitized lavatories, and seat trays as per company specifications.
- Guided aircraft into and out of parking positions using hand signals.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
Nail Technician
Self-employed
02.2022 - 08.2023
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Kept tidy and organized area to comply with cleanliness standards.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
TAP Teller
Credit Union Of America
05.2021 - 11.2021
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Maintained friendly and professional customer interactions.
Education
Nail Technician -
Crave Beauty Academy
Wichita, KS04.2022
High School Diploma -
Andale High School
Andale, KS05.2021
Skills
- Customer Service Skills
- Strong Communication Skills
- Problem-Solving Ability
- Conflict Resolution
- Learning/Adaptability Skills
- Strong Work Ethic
- Teamwork Skills
Timeline
CSA/Ramp Agent
Envoy
02.2023 - Current
Nail Technician
Self-employed
02.2022 - 08.2023
TAP Teller
Credit Union Of America
05.2021 - 11.2021
Nail Technician -
Crave Beauty Academy
High School Diploma -
Andale High School
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