Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Julissa De La Paz

Palm Springs

Summary

Professional with extensive experience in the hospitality industry, adept at managing tasks efficiently and resolving issues quickly. Proven track record of delivering high-quality customer service consistently. Recognized for strong problem-solving skills and ability to enhance guest satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front Desk Clerk

Hilton Grand Vacation Club
Palm Desert , CA
09.2021 - Current
  • Executed front desk operations to ensure seamless guest check-ins and departures.
  • Greeted guests warmly, issued room keys, and informed them of hotel policies and amenities.
  • Managed guest inquiries and resolved issues promptly to uphold satisfaction levels.
  • Coordinated with housekeeping to guarantee timely room readiness for incoming guests.
  • Processed payments, maintained accurate billing records, and provided receipts to customers.
  • Updated computer systems with current guest information for efficient tracking.
  • Answered incoming calls, directing them to appropriate personnel for swift assistance.
  • Collaborated with staff to address building and room issues, enhancing overall guest experience.

Education

High School Diploma -

Palm Springs High School
Palm Springs, CA

Skills

  • Guest services and front desk operations
  • Reservation management and payment processing
  • Computer proficiency
  • Customer relationship management

Languages

Spanish
Full Professional

Certification

  • Information Security & Privacy Awareness
  • Inspired Hospitality
  • Make it Right

Timeline

Front Desk Clerk

Hilton Grand Vacation Club
09.2021 - Current

High School Diploma -

Palm Springs High School

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