Julissa Elie
Wheatly Heights,NY
Summary
Dynamic and dedicated Patient Service Representative with extensive experience at CityMD: Urgent Care. Expert in HIPAA compliance and insurance verification, consistently delivering exceptional customer service. Proven ability to manage front desk operations efficiently while fostering trust and empathy with patients, ensuring a welcoming environment in a fast-paced healthcare setting.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
CityMD: Urgent Care
Lindenhurst, NY
12.2022 - Current
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Bakery Clerk
Uncle Giuseppe's Marketplace
Melville, NY
03.2022 - 08.2022
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Customer Service Associate
Walgreens
Deer Park, NY
02.2021 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Cashier
ShopRite
Deer Park, NY
12.2019 - 08.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor Of Accounting - Accounting
SUNY College At Old Westbury
Old Westbury, NYAssociate Of Applied Science - Accounting
Suffolk County Community College
Selden, NYSkills
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Payment collection
- Phone etiquette
- Verbal and written communication
Timeline
Patient Service Representative
CityMD: Urgent Care
12.2022 - Current
Bakery Clerk
Uncle Giuseppe's Marketplace
03.2022 - 08.2022
Customer Service Associate
Walgreens
02.2021 - 02.2022
Cashier
ShopRite
12.2019 - 08.2020
Bachelor Of Accounting - Accounting
SUNY College At Old Westbury
Associate Of Applied Science - Accounting
Suffolk County Community College