JULISSA ESPINOSA
Corpus Christi,Texas
Summary
Assisted customers by processing prescriptions and answering inquiries regarding medications and services.Supported patients with insurance billing and payment processing for a seamless experience.Served over 200 customers daily, prioritizing high-quality customer care and support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreen's Pharmacy
Corpus Christi, TX
02.2025 - Current
- Received and responded to incoming phone calls, assisting customers and healthcare providers with inquiries.
- Maintained accurate medication records by stocking, labeling, and inventorying products.
- Supported pharmacy operations by aiding pharmacists in medication dispensing, labeling, and packaging.
- Calculated dosages, filled prescriptions, and prepared prescription labels with precision.
- Upheld patient confidentiality by following HIPAA regulations during personal information transactions.
- Resolved customer issues in-person and over the phone by helping with order placements and locating items.
Server
Hu-Dat Noodle House
Corpus Christi, TX
02.2021 - Current
- Achieved high levels of customer satisfaction through exceptional service in a fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely delivery of food and beverages.
- Trained new employees on menu items and service standards, leading to enhanced team performance.
- Collaborated with kitchen staff to improve order accuracy and operational efficiency.
- Implemented upselling techniques that led to a significant increase in average check size.
- Effectively resolved customer complaints, resulting in an improved overall dining experience.
- Fostered strong relationships with repeat customers, enhancing loyalty and retention efforts.
- Displayed strong multitasking capabilities by managing various tables simultaneously without compromising service quality.
Education
Pharmacy Technician - undefined
Southern Careers Institute
TX06.2025
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W.B Ray High School
Corpus Christi, TX06.2021
Skills
Assisted in medication preparation for patient needs
Provided patient assistance and delivered excellent customer service
Conducted insurance verification and managed prior authorizations
Facilitated prescription ordering and maintained order entry
Responded to customer inquiries with accurate information
Certification
- Pharmacy Technician certification
- CPht - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Walgreen's Pharmacy
02.2025 - Current
Server
Hu-Dat Noodle House
02.2021 - Current
Pharmacy Technician - undefined
Southern Careers Institute
undefined
W.B Ray High School