Julissa Garcia
Phoenix,AZ
Summary
Driven by a strong work ethic and exceptional customer service skills, I excelled at Wingstop Restaurant by enhancing customer satisfaction and streamlining operations. My ability to manage high-volume transactions and maintain accuracy, coupled with my talent for fostering team collaboration, resulted in a significant improvement in service delivery and guest experience. Efficiently maintains transaction records, handles monies and updates accounts. Active listener with talent for guiding customers to appropriate products. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
1
1
year of professional experience
Work History
Wingstop Front of House Cashier
Wingstop Restaurant
06.2024 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers by answering questions and fulfilling requests.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Improved communication between front-of-house employees by implementing effective strategies shared during team discussions.
- Provided exceptional customer service, consistently receiving positive feedback from patrons and management alike.
- Assisted in managing the reservation system, ensuring that guests were seated promptly and courteously.
- Maintained a clean and organized workspace, contributing to an inviting atmosphere for guests.
- Kept abreast of current promotions, menu options, and other pertinent information in order to provide informed recommendations to guests.
- Managed high-volume periods with ease, maintaining composure under pressure and minimizing wait times for guests.
- Assisted in training new hires on front-of-house procedures and company policies, fostering a supportive team environment.
- Maintained a professional demeanor and appearance in accordance with company standards, reinforcing brand image to customers.
- Collaborated with fellow staff members to resolve any guest concerns or issues promptly, ensuring repeat business.
- Streamlined checkout process by quickly bagging items and providing relevant product information to customers.
- Supported inventory management efforts by stocking shelves, condiments stations, or merchandise displays as needed during shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Set up new sales displays each week with fresh merchandise.
Party Host
Enchanted Island Amusement
01.2024 - 06.2024
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Resolved conflict to maintain fun, positive and safe event environments.
- Planned parties according to customer specifications.
- Led creative games and activities to engage and entertain guests during events.
- Decorated and set tables in accordance with party themes and age groups.
- Collaborated with other team members to create visually appealing decorations and setups, contributing to the overall success of events.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Directed guests to correct areas for eating, dancing, and other services.
- Handled financial transactions accurately and responsibly, ensuring proper payment processing and recordkeeping.
- Took information about guests' party size, led to seating, offered menus, and needs.
- Coordinated with vendors to ensure timely delivery of food, beverages, and other supplies necessary for successful parties.
- Fostered fun and welcoming environment, encouraging guest interaction and participation.
- Handled last-minute changes with flexibility, ensuring that parties were successful despite unforeseen challenges.
- Trained junior staff on customer service excellence, elevating overall team's performance.
- Issued tickets to customers and collected payment and fees for desired services.
Amusement Ride Operator
Enchanted Island Amusement Park
01.2024 - 01.2024
- Ensured compliance with state regulations by documenting routine safety checks accurately before each shift start time.
- Delivered informative pre-ride spiels to guests, setting clear expectations and enhancing their overall experience.
- Collaborated with team members to ensure smooth transitions between shifts, maintaining consistent ride operations throughout the day.
- Handled emergency situations calmly, following established protocols to ensure guest safety at all times.
- Maintained a clean and organized work area, contributing to a positive atmosphere for both guests and coworkers.
- Enhanced guest experience by efficiently operating amusement rides and ensuring safety protocols were followed.
- Maximized rider capacity per cycle through effective grouping strategies based on height restrictions while maintaining safety standards.
- Contributed to a safer work environment by actively participating in monthly safety meetings and applying learned practices on the job.
- Assisted with special events, such as private parties or promotions, ensuring an enjoyable experience for all attendees.
- Reduced wait times for guests by effectively managing ride queues and implementing efficient loading procedures.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Set up promotional displays and equipment for special events and activities.
- Trained new recreation attendants on safety procedures and customer service tactics.
Education
High School Diploma -
PXU Digital Highschool
3701 Thomas Rd 05.2025
Skills
Strong Work Ethic
Patience and Empathy
Customer Assistance
Time management skills
Reliability and punctuality
Money Handling
Cash Handling
Cross-Selling Products
Customer Service
Cleaning and sanitizing
Written and verbal communication
Order Taking
Cash Register Operation
Product Knowledge
Cash register systems
Inventory Management
Refunds and exchanges
POS system operations
Merchandise Restocking
Sales expertise
Retail Merchandising
Returns processing
Teamwork and Collaboration
Honest and Dependable
Time Management
Multitasking
Adaptable and Flexible
Effective Communication
Relationship Building
Training and mentoring
Team building
Self Motivation
Task Prioritization
Timeline
Wingstop Front of House Cashier
Wingstop Restaurant
06.2024 - Current
Party Host
Enchanted Island Amusement
01.2024 - 06.2024
Amusement Ride Operator
Enchanted Island Amusement Park
01.2024 - 01.2024
High School Diploma -
PXU Digital Highschool