Julissa Gudiel
Riverdale,MD
Summary
Proven customer service expert from Call Your Mother, adept at handling high-pressure situations with grace and professionalism. Excelled in enhancing customer satisfaction and loyalty through exceptional service and efficient problem resolution. Skilled in cash handling and fostering positive guest experiences, contributing significantly to workplace harmony and operational efficiency.
Overview
3
3
years of professional experience
Work History
Cashier/Barista
Call Your Mother
12.2023 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Executed opening and closing tasks meticulously, preparing the restaurant for efficient daily operations.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Host
Ambar Capitol Hill
08.2023 - 02.2024
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Host/Cashier
Buca Di Beppo
02.2022 - 03.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Customer service excellence
- Money handling
- Order taking
- Professionalism and courtesy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier/Barista
Call Your Mother
12.2023 - Current
Host
Ambar Capitol Hill
08.2023 - 02.2024
Host/Cashier
Buca Di Beppo
02.2022 - 03.2023