Julissa Hernando
Miami,FL
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Baptist Health South Florida South Florida
01.2024 - Current
- Work from home position
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
Receptionist
CG Cosmetic Surgery
02.2022 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Retail Sales Associate
Victoria's Secret & PINK
09.2021 - 02.2022
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections and purchases.
Retail Sales Associate
Old Navy
11.2020 - 04.2021
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Receptionist
Da Vinci Fortune (taxes Places)
01.2019 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Southwest Miami Senior High School
Miami, FL06.2020
Skills
- Positive Attitude and Energetic
- Travel Planning
- New Product Information
- Balance Sheets
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Care Representative
Baptist Health South Florida South Florida
01.2024 - Current
Receptionist
CG Cosmetic Surgery
02.2022 - 01.2023
Retail Sales Associate
Victoria's Secret & PINK
09.2021 - 02.2022
Retail Sales Associate
Old Navy
11.2020 - 04.2021
Receptionist
Da Vinci Fortune (taxes Places)
01.2019 - 04.2019
High School Diploma -
Southwest Miami Senior High School