Julissa Hernando
Miami,FL
Summary
Personable and approachable professional with a positive attitude, dedicated to enhancing patient care and addressing healthcare needs. Possesses a solid understanding of healthcare systems, along with expertise in managing patient information and navigating complex healthcare databases. Committed to making a meaningful impact through seamless patient experiences and streamlined access to essential healthcare services. Proven ability to foster strong relationships with patients, contributing to improved satisfaction and outcomes.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
University of Miami Health System
Miami, FL
11.2024 - 01.2026
- Facilitated patient check-in and registration processes to enhance operational efficiency.
- Provided exceptional customer service by addressing patient inquiries and concerns promptly.
- Streamlined appointment scheduling using electronic health record systems for improved access.
- Collaborated with clinical staff to coordinate patient referrals and facilitate care transitions.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Customer Care Representative
Baptist Health South Florida South Florida
Miami, FL
01.2024 - 10.2024
- Work from home position
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
Receptionist
CG Cosmetic Surgery
Coral Gables, FL
02.2022 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Education
High School Diploma -
Southwest Miami Senior High School
Miami, FL06.2020
Skills
- Positive Attitude
- New Product Information
- Balance Sheets
- HIPAA compliance
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- EMR
- Team leadership
- Spanish fluency
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Patient Access Representative
University of Miami Health System
11.2024 - 01.2026
Customer Care Representative
Baptist Health South Florida South Florida
01.2024 - 10.2024
Receptionist
CG Cosmetic Surgery
02.2022 - 01.2023
High School Diploma -
Southwest Miami Senior High School