Job Search Status
Not actively lookingWork Type
Full TimeLocation Preference
HybridOn-SiteOpen to relocation: No
Open To Work
Julissa Jiminian
Work Preference
Summary
Experienced Quality Monitoring Support and Audit Specialist with over 10 years of success in evaluating performance, ensuring compliance, and supporting employee development within a fast-paced environment. Skilled in providing constructive feedback, identifying performance trends, and promoting quality standards that drive operational excellence. Recognized for strong communication, problem-solving, and leadership abilities, with a proven commitment to helping teams achieve their goals. Dedicated, dependable, and eager to learn more.
Overview
11
11
years of professional experience
Work History
Quality Monitoring Support Representative
The CCS Companies
Salem, New Hampshire
12.2015 - Current
- Monitor and evaluate customer interactions to ensure compliance with company policies and quality standards.
- Review accounts and documentation for accuracy and adherence to established procedures.
- Provide feedback and support to team members to help improve performance and service quality.
- Identify trends, areas for improvement, and potential compliance risks.
- Collaborate with management and staff to maintain high-quality performance standards.
- Assist with training and coaching initiatives to support employee development.
- Maintain detailed records and reports related to quality monitoring activities.
- Serve as a resource for team members by answering questions and providing guidance on processes and procedures.
Education
Associate of Arts - Culinary Arts
Le Cordón Bleu College of Culinary Arts
08.2012
Skills
- Coaching & Employee Development
- Mentoring & Training Support
- Supporting Performance Improvement Plans
- Leading by Example
Quality & Compliance
- Quality Monitoring & Evaluation
- Compliance Monitoring
- Policy & Procedure Adherence
- Error Identification & Correction
- Audit Reporting
Communication Skills
- Professional Communication
- Constructive Feedback Delivery
- Active Listening
- Conflict Resolution
- Interpersonal Communication
Languages
English
Spanish
Timeline
Quality Monitoring Support Representative
The CCS Companies
12.2015 - Current
Associate of Arts - Culinary Arts
Le Cordón Bleu College of Culinary Arts