Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Julissa Morales

Corpus Christi,TX

Summary

Dynamic customer service professional with extensive experience at Peerless Fence & Supply, excelling in data entry and payment processing. Proven ability to enhance customer satisfaction through active listening and critical thinking, ensuring seamless order fulfillment and problem.

resolution. Committed to delivering exceptional service and maintaining operational efficiency.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Peerless Fence & Supply
West Chicago, IL
02.2022 - 09.2025

Assisted customer on fencing material, checked on there fencing projects as well as status if material entered customer data into the system as well as taking payments

Store Manager

Jars by Fabio Vininana
Chicago, IL
01.2023 - 09.2024

Clean,stock,prep,inventory, scheduling and handling cash deposits

Sales Associate

Dunkin' Donuts
Aurora, IL
11.2013 - 12.2020

Open store, bake, frost, prep, sell food, customer service

Customer Service Representative

In The Swim
West Chicago, IL
01.2020 - 11.2020

Answer call place orders look up orders fix problems have a work email work thru a force site to place orders also partner with hot tub works placing order as well, also helping in missing parts department sending the manufacturer emails to get the right parts sent out

Education

High School Diploma -

La Grulla High School
La Grulla, Tx
05-2011

Skills

Customer service

Active listening

Critical thinking

Data entry

Call center experience

Microsoft Excel

Payment processing

Customer satisfaction measurement

Microsoft outlook

Scheduling

Store maintenance

Certification

Food handler

Timeline

Store Manager

Jars by Fabio Vininana
01.2023 - 09.2024

Customer Service Representative

Peerless Fence & Supply
02.2022 - 09.2025

Customer Service Representative

In The Swim
01.2020 - 11.2020

Sales Associate

Dunkin' Donuts
11.2013 - 12.2020

High School Diploma -

La Grulla High School
Julissa Morales