JULISSA RAMIREZ
Downey,CA
Summary
Proven skills in collaborating with vendors, end customers and team members to achieve targets. Adept at organizing workloads and validating supplies, working with vendors to resolve supply issues and providing technical support and problem-solving expertise to customers. Excellent multitasker and planner.
Overview
10
10
years of professional experience
Work History
Customer Service Team Lead
L & W Supply
Pico Rivera, California
08.2022 - Current
- Built lasting client relationships by organizing and planning sales events.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented strategies to achieve and maintain high customer satisfaction ratings.
- Researched out-of-stock items to find additional inventory in other store locations.
- Maintained an up-to-date knowledge base of products, services, pricing information, processes.
- Coordinated and supervised customer service team in order to ensure quality service delivery.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Attended job training to sharpen skills and keep informed of new products.
Logistics Specialist
Rock Revival
Los Angeles, CA
10.2020 - 08.2022
- Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags
- Generated warehouse shipping documents, packing lists and invoices
- Responded to inquiries from both external and internal customers, resulting in decrease in calls to help desk.
- Maintained records of damaged goods, backorders and applicable regulatory reporting.
- Resolved any discrepancies related to product quality or quantity issues upon delivery.
- Automated office operations, managed client correspondence and supplied record tracking and data communication services.
- Processed sales orders and completed bookkeeping, purchasing and tracking
Assistant Store Manager
Finish Line
Redondo Beach, CA
11.2018 - 10.2020
- Assisted in continuous development of effective store associates to achieve desired sales and results
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism
- Coached and developed store associates through formal and informal interactions
- Oversaw aspects of maintenance, inventory and daily activity management
- Handled scheduling for store shifts across 7-day workweeks to achieve adequate staffing
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Assistant Technical Designer
One World Apparel
Los Angeles, CA
04.2016 - 10.2018
- Reviewed samples for compliance of construction, measurements and appearance with design specifications
- Supported prototype fittings and assisted with updating and altering patterns
- Watched logs, tracked down overdue samples and completed weekly sample status reports
- Measured samples and input details into excel
Warehouse Operations Associate
Black Orchid Denim
Los Angeles, CA
06.2015 - 04.2016
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones
- Monitored work areas for cleanliness and functionality and removed obstacles for safety
- Received deliveries, scanned packages and updated orders in internal database
- Recognized defective material and reported issues to management
- Counted and stocked different types of merchandise to comply with inventory control tag requirements
Education
Business Administration -
Cypress College
Cypress, CASkills
- Customer service
- Tracking inventory levels and orders
- Shipping and receiving understanding
- Sales order processing
- Problem resolution
- Attention to detail
- Documentation management
- Team oversight
- Inventory counting
Languages
- English, Professional
- Spanish, Professional
Timeline
Customer Service Team Lead
L & W Supply
08.2022 - Current
Logistics Specialist
Rock Revival
10.2020 - 08.2022
Assistant Store Manager
Finish Line
11.2018 - 10.2020
Assistant Technical Designer
One World Apparel
04.2016 - 10.2018
Warehouse Operations Associate
Black Orchid Denim
06.2015 - 04.2016
Business Administration -
Cypress College