Julissa Rivera
Hyattsville,MD
Summary
Accomplished Medical Assistant at Southern Maryland Medical Group with expertise in customer service excellence and cash handling. Proven ability to enhance client satisfaction and streamline operations. Skilled in multitasking and time management, consistently exceeding expectations. Trained new staff, boosting efficiency by 20%. Adept at resolving inquiries, ensuring a seamless experience for clients and colleagues alike.
Overview
7
7
years of professional experience
Work History
Receptionist
Right Weight Center LLC
Greenbelt, MD
07.2020 - 06.2023
- Greeted and assisted clients, ensuring a welcoming atmosphere.
- Managed multi-line phone systems to direct inquiries efficiently.
- Scheduled appointments, optimizing staff availability and client access.
- Maintained accurate records of client interactions and transactions.
- Coordinated office supplies inventory, minimizing shortages and delays.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Medical Assistant
Southern Maryland Medical Group
Suitland, MD
07.2023 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Ensured accurate cash handling and balanced registers at shift end.
- Trained new staff on operational procedures and customer service standards.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
McDonald's
Columbia, MD
06.2019 - 08.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Ensured accurate cash handling and balanced registers at shift end.
- Trained new staff on operational procedures and customer service standards.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Medical Assistant -
Fortis College
Landover, MD07.2023
High School Diploma -
Community Based Classroom
Bladensburg, MD06.2021
Skills
Costumer service excellence
Sales & upselling
Cash handling & POS systems
Multitasking in fast-paced
Time Management
Timeline
Medical Assistant
Southern Maryland Medical Group
07.2023 - Current
Receptionist
Right Weight Center LLC
07.2020 - 06.2023
Cashier
McDonald's
06.2019 - 08.2019
Medical Assistant -
Fortis College
High School Diploma -
Community Based Classroom