Julissa Rodriguez
Houston
Summary
Dynamic bilingual Customer Service Representative with a strong background in call handling and client engagement across banking, insurance, and educational sectors. Expertise in creating solutions that enhance customer experiences and promote program participation. Proven track record in maintaining accurate documentation and compliance in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Activity Coordinator
Communities In Schools
Houston
08.2025 - Current
- Planned and organized engaging activities for students in local schools to enhance learning experiences.
- Create lesson plans, arts and crafts projects, games, sports activities, and other educational programs.
- Developed promotional materials that successfully increased student involvement in programs.
- Monitored attendance records and maintained accurate program data to ensure effective participation tracking.
Temporary Customer Service Representative
Harris County Clerk
Humble
03.2025 - 06.2025
- Provided friendly, knowledgeable service by answering questions and fulfilling requests for voters and staff.
- Created and managed service tickets to effectively resolve computer and technical issues for staff in Elections IT Department and at election locations.
- Maintained accurate service tickets and documentation in compliance with regulatory standards.
- Monitored polling places for compliance with applicable laws and regulations.
- Traveled to assigned locations to document attendance for elections training sessions.
Customer Service Account Specialist
Jp Morgan Chase Co
Houston
02.2021 - 08.2023
- Answered inbound customer inquiries, delivering account information while ensuring adherence to company guidelines.
- Provided accurate information about products and services to customers.
- Authorized refunds for service fees according to company guidelines.
- Perform account transactions, including processing account transfers.
- Promoted self-service functions, enhancing customer access to online and mobile banking options.
- Demonstrated the ability to process claims accurately, while adhering to all applicable regulations.
- Documented customer interactions accurately, maintaining compliance with established standard operating procedures (SOPs).
Education
ASSOCIATE'S OF ARTS - BUSINESS
San Jacinto College
01-2021
Skills
- Scheduling and updates
- Customer Service
- Call Handling
- High volume calls
- Eligibility verification
- De-escalation techniques
- Claims processing
- Microsoft Office Suite
- Time Management
- Event coordination
- Team Player
- Bilingual
Certification
CPR Certified, 12/25
Timeline
Activity Coordinator
Communities In Schools
08.2025 - Current
Temporary Customer Service Representative
Harris County Clerk
03.2025 - 06.2025
Customer Service Account Specialist
Jp Morgan Chase Co
02.2021 - 08.2023
ASSOCIATE'S OF ARTS - BUSINESS
San Jacinto College