Julissa Rojo Munoz
Harlingen
Summary
Compassionate Case Manager with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Case Manager
Indian River Behavioral Health
Tuscaloosa
05.2024 - 08.2024
- Provided crisis intervention support for clients in emergency situations.
- Attended court hearings as a representative of the organization when needed.
- Developed individualized care plans with input from clients and their families.
- Maintained accurate case records and documentation according to agency guidelines.
- Participated in professional development activities related to case management best practices.
- Educated clients about mental health conditions, medications and self-care techniques.
- Conducted home visits to assess the safety of living environments for clients.
- Monitored client progress through regular follow-up contacts.
- Counseled clients on available resources within the community that could help meet their needs.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Compiled reports on cases and submitted them to supervisors as required.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Reviewed treatment plans against individual goals and healthcare standards.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Conducted home visits to assess living conditions and support needs.
- Coordinated comprehensive care plans for clients to meet their individual needs.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Evaluated program effectiveness and suggested improvements based on client outcomes.
Manager's Assistant
The Snacky Snack
Mercedes
08.2023 - 12.2023
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Handled incoming calls and directed callers to appropriate department or employee.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Ensured compliance with all safety regulations within the store environment.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
Floor Associate
Burlington
Harlingen
05.2022 - 09.2022
- Ensured compliance with health and safety regulations.
- Assisted customers with locating merchandise in the store.
- Monitored store traffic and responded promptly to customer inquiries and complaints.
- Maintained high standards of customer service during all interactions.
- Greeted customers and answered their questions about product availability, prices, and use.
- Ensured that aisles were neat, clean, and free from hazards at all times.
- Contributed to team effort by accomplishing related results as needed.
- Performed inventory counts on a regular basis to ensure accuracy of stock levels.
- Assisted with unloading trucks when necessary.
- Restocked shelves as needed throughout the day.
- Adhered to all safety regulations when handling products and equipment.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Provided assistance to other departments when needed.
- Stocked shelves with merchandise according to company guidelines.
- Organized displays to attract customers and promote sales.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Quality Inspector
Bolta, US
Northport
07.2021 - 08.2021
- Verified incoming material was properly labeled, identified and stored according to specified requirements.
- Inspected and tested products to ensure compliance with quality standards.
- Performed visual inspections of components for surface defects such as scratches, dents, burrs.
- Monitored production process to ensure quality control standards are met at all times.
- Participated in continuous improvement projects aimed at improving overall product quality.
- Identified root causes of defective parts through analysis of data from internal audits, inspections, tests.
- Collaborated with other departments on improvement projects related to quality assurance initiatives.
- Ensured that all safety procedures were followed while inspecting materials or products.
- Maintained accurate records of inspection results and corrective actions taken when necessary.
- Inspected packaging for completeness, correctness and damage prior to shipping out orders.
- Reviewed and inspected products for conformance to established standards, specifications and customer requirements.
Education
Bachelor of Science - Psychology
The University of Rio Grande Valley
Edinburg, TX12-2023
Skills
- Crisis intervention
- Individualized care planning
- Case documentation
- Client advocacy
- Community resource coordination
- Customer service
- Problem solving
- Team collaboration
- Effective communication
- Problem-solving
- Client assessment
- Patient assessments
- Case planning
- Multitasking and organization
- Treatment Planning
Languages
Spanish
Native/ Bilingual
Affiliations
- Did volunteer work at my church for a very long time. I volunteered from August 2017- March 2019. I oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Certification
- Case Manager in the State of Alabama: 2024.
References
References available upon request.
Timeline
Case Manager
Indian River Behavioral Health
05.2024 - 08.2024
Manager's Assistant
The Snacky Snack
08.2023 - 12.2023
Floor Associate
Burlington
05.2022 - 09.2022
Quality Inspector
Bolta, US
07.2021 - 08.2021
Bachelor of Science - Psychology
The University of Rio Grande Valley