JULISSA SANTIAGO
6116 LAKE LUTHER RD,FL
Summary
Hoping to use all my knowledge and experience in customer service to make a great team in your company.
Overview
9
9
years of professional experience
Work History
AMAZON
06.2021 - Current
- Packing
- Distribution within the department
- Assembling boxes
CUSTOMER SERVICE
DALILA CALL CENTER
03.2020 - 05.2021
- Answered phone calls
- Assisted with customer complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
WORD CLERK
Doctor Center Hospital
11.2014 - 03.2020
- Received more than 50 + calls a shift which goals were answering questions, managing customer accounts, prepared files, cancelling accounts and other
- Able to research and manage highly complicated accounts to provide comprehensive service to customers and patients
- Customer service
- Dalila call center
- Maintained filing system and organized customer documents for easy retrieval of information.
Education
High school diploma -
Agustin Stahl High School
Bayamon, PR05.1987
Skills
- Customer service representative with over 8 years of experience in telephone and in person Knowledgeable with major customer service software, great handling customer complaints, always maintaining a positive and friendly disposition
- Skills
- Excellent communication skills with a focus on customer service
- Fully bilingual
Timeline
AMAZON
06.2021 - Current
CUSTOMER SERVICE
DALILA CALL CENTER
03.2020 - 05.2021
WORD CLERK
Doctor Center Hospital
11.2014 - 03.2020
High school diploma -
Agustin Stahl High School
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