Julissa Sotelo
Odessa,TX
Summary
Reliable Medical Support professional with 2, almost 3 years of experience. Expertly assist with office operations and physician support by gathering patient information. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Texas Oncology
05.2021 - Current
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Phlebotomist
KEDplasma
07.2018 - 03.2021
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
Training Coordinator
KEDplasma
07.2018 - 03.2021
- Employee training: Phlebotomy, Screening and Laboratory, Coordinating and conducting all training programs.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
Server/Cashier
Yolis Paleteria
01.2018 - 07.2018
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Permian High School
Odessa, TX01.2017
Skills
- HIPAA Compliance
- Data Entry
- Phlebotomy
- Equipment Sterilization
- Medical Terminology Knowledge
- Fluent in [English & Spanish]
- Reliable Team Player
- Vital Sign Monitoring
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Texas Oncology
05.2021 - Current
Phlebotomist
KEDplasma
07.2018 - 03.2021
Training Coordinator
KEDplasma
07.2018 - 03.2021
Server/Cashier
Yolis Paleteria
01.2018 - 07.2018
High School Diploma -
Permian High School