Julissa Urbina
Sebring,FL
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Midflorida Credit Union. Proven track record in enhancing operational efficiency and training staff, while implementing effective inventory management systems. Committed to fostering long-term customer relationships and optimizing processes for improved performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Teller
Midflorida Credit Union
10.2020 - Current
- Processed customer transactions efficiently, ensuring accuracy and compliance with credit union policies.
- Resolved customer inquiries promptly, enhancing satisfaction and fostering long-term relationships.
- Maintained cash drawer integrity through regular balancing and adherence to cash handling procedures.
- Assisted in training new tellers on operational processes and customer service best practices.
Assistant Manager
Dollar General
08.2018 - 09.2020
- Led team in achieving operational efficiency through streamlined inventory management processes.
- Developed and implemented training programs to enhance staff performance and customer service skills.
- Analyzed sales data to identify trends, optimizing product placement and pricing strategies.
- Coordinated daily store operations, ensuring compliance with company policies and procedures.
Inventory Specialist
WIS International Inventory Service
05.2003 - 10.2017
- Managed inventory audits to ensure accurate stock levels and minimize discrepancies.
- Implemented efficient inventory management systems to streamline operations and reduce processing time.
- Trained new staff on inventory procedures, enhancing team productivity and compliance.
- Analyzed inventory data to identify trends, supporting strategic decision-making for stock replenishment.
Education
Associate of Science - Billing And Coding
Florida Technical College
Orlando, FL07-2020
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
Accomplishments
- Successfully trained new tellers.
- Earned awards for outstanding sales points.
Certification
- Certified Notary for MidFlorida Credit Union
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Teller
Midflorida Credit Union
10.2020 - Current
Assistant Manager
Dollar General
08.2018 - 09.2020
Inventory Specialist
WIS International Inventory Service
05.2003 - 10.2017
Associate of Science - Billing And Coding
Florida Technical College