Julissa Velazquez
Dallas,Tx
Summary
Proactive and bilingual with a track record of enhancing office efficiency and customer satisfaction. Excelled in multitasking and problem-solving, streamlining operations, and improving data management. Demonstrated expertise in HIPAA compliance and patient care, significantly contributing to a positive and efficient workplace environment.
Overview
2
2
years of professional experience
Work History
Receptionist
Pediatric of Mesquite
3230|-30 Suite 100, Mesquite, Tx 75150
11.2023 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Receptionist
Buckner Vision
Dallas, Texas
08.2022 - 11.2023
- Collaborated with optometrists to ensure timely delivery of prescription eyewear and contact lenses.
- Provided support for office operations by ordering supplies, maintaining equipment, and organizing files as needed.
- Implemented new software systems for patient record management, improving data accessibility and overall office efficiency.
- Increased customer satisfaction by promptly addressing inquiries or concerns related to eye care products and services.
- Efficiently processed payments and managed financial transactions, ensuring accuracy in daily accounting tasks.
- Ensured prompt follow-up with patients regarding order status updates or changes to scheduled appointments.
- Handled patient check-in procedures smoothly while verifying necessary documentation such as insurance cards or referral forms.
- Maintained an organized and clean reception area to create a welcoming environment for patients.
- Supported optical sales team by providing product knowledge, offering recommendations, and assisting with inventory management.
- Assisted patients with insurance claims and provided guidance on coverage details.
Education
Certified Phlebotomy Technician CPT -
Faces of Angles Training Center
5787 S Hampton Rd Suite 210, Dallas, Tx 7523210.2024
High School Diploma -
Dallas Can Academy
Dallas, Texas06.2017
Skills
- Bilingual Customer Support
- Multitasking
- Problem solving
- Venipuncture Technique
- Capillary puncture
- Specimen handling
- Proper labeling
- Patient Care
- HIPAA Compliance
- Order of draw
- CPR/BLS Certified-AHA
Timeline
Receptionist
Pediatric of Mesquite
11.2023 - 09.2024
Receptionist
Buckner Vision
08.2022 - 11.2023
High School Diploma -
Dallas Can Academy
Certified Phlebotomy Technician CPT -
Faces of Angles Training Center