Julissa Yanez
Conroe ISD
Austin,USA
2
Languages
7
years of professional experience
I’m a results-focused professional who enjoys building strong relationships and helping businesses grow. In customs brokerage, I am involved in day-to-day operations, working closely with internal teams and communicating with customers to ensure their needs are met. At The Goddard School of Magnolia, I worked on improving client satisfaction by managing and growing customer relationships. Using data and critical thinking, I helped improve processes and outcomes, always striving to make things better.
Work History
Brokerage Agent
1 Year 2 Months- Worked with 5 customer accounts, serving as the primary point of contact for 3 full-time accounts and overseeing day-to-day account activity.
- Coordinated end-to-end customs brokerage operations, including shipment clearance, TIBs, OGA requirements, dispatch, tracking, billing, and daily communication with customers to ensure efficiency and customer satisfaction.
- Collaborated cross-functionally with customers and operations teams to address issues, communicate requirements, and ensure timely resolution.
- Maintained accurate account activity and documentation while prioritizing multiple shipments, customer requests, and operational requirements in a fast-paced environment.
- Supported team development by training colleagues and creating a Bill of Lading process guide that was incorporated into ongoing employee training.
Teacher
3 Years 8 Months- Built strong relationships with families and team members through open communication and a collaborative approach.
- Used feedback and performance data to refine strategies and improve services.
- Identified areas for improvement and implemented tailored solutions to boost satisfaction.
- Participated in teams focused on process improvements and community outreach to support company growth.
Tuition & Billing /Teacher
5 Years 2 Months- Boosted client satisfaction by building strong relationships and responding to their needs quickly.
- Kept clients satisfied and consistent by offering great service and staying ahead of their needs.
- Led training sessions to help team members improve their skills.
- Managed financial records, tracked transactions, and ensured accurate reporting to support business operations and decision-making.
- Evaluated team members to make sure they were the right fit for specific roles.
Education
Bachelor of Science - Bachelor of Science in Education
Skills
Effective Communication
Team Collaboration
Relationship Building
Problem-Solver Mentality
Self-motivated
Attention to Detail
LANGUAGES
Spanish
Native or Bilingual
Timeline
Brokerage Agent
Expeditors International
06.2025 - CurrentRead More
Teacher
Conroe ISD
12.2022 - CurrentRead More
Tuition & Billing /Teacher
The Goddard School of Magnolia
08.2019 - 10.2024Read More
Sam Houston State University
Bachelor of Science from Bachelor of Science in Education
Read More