Julita Fenner
Princeton,TX
Summary
Dynamic Senior Marketing Director with expertise in team leadership, cross-functional collaboration, and customer relationship management. Proven track record of developing comprehensive marketing strategies that enhance brand visibility and drive engagement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Marketing Director
World Financial Group Wfg
Dallas, TX
01.2023 - Current
- Collaborated with cross-functional teams to align marketing campaigns with business goals.
- Directed promotional activities to increase awareness of financial services offerings.
- Mentored junior marketing staff to improve skills and team performance.
- Managed a team of marketing professionals, providing guidance and direction on projects, campaigns, and initiatives.
- Represented company at local and trade association meetings to promote products.
- Delivered compelling sales presentations to demonstrate expert product knowledge.
- Expanded personnel skill sets by mentoring marketing team both individually and in groups.
- Planned and facilitated meetings to share marketing plans and explain future business goals.
- Developed comprehensive marketing strategies to enhance brand visibility and engagement.
Service Manager
Chipotle
Plano, TX
09.2019 - 10.2022
- Managed daily operations and ensured high service standards in a fast-paced environment.
- Trained and mentored team members on customer service techniques and best practices.
- Facilitated communication between kitchen staff and front-of-house to enhance efficiency.
- Handled customer inquiries and resolved complaints to maintain satisfaction levels.
- Implemented safety protocols to ensure a clean and safe dining experience for guests.
- Monitored inventory levels and assisted in ordering supplies as needed for operations.
- Promoted a positive team culture through collaboration and recognition of staff efforts.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Motivated and supported employees to maintain low turnover.
- Hired and trained service department staff to drive performance.
- Collaborated with customers to offer solutions to service needs.
- Created written estimates and obtained customer consent to proceed.
Cake Froster
Nothing Bundt Cakes
Plano, TX
04.2014 - 07.2019
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Science - Shipping Management
Palompon Institute of Technology
03.2011
Skills
- Team leadership
- Customer relationship management
- Sales presentation
- Cross-functional collaboration
- Effective communication
- Problem solving
- Conflict resolution
- Staff mentoring
- International marketing
- Partnership development
- Staff management
Websites
Certification
Life and Health Insurance License
Languages
English
Activities
- Tutoring and peer mentoring
- Student Government Officers for 3 years as Executive Secretary
- Volunteered in Church mission to teach kids and provide care during food feeding ministry for a year in the Philippines
- Attended business workshops, seminars, women's retreats, and leadership retreats
Personal Information
Title: Senior Marketing Director
Timeline
Senior Marketing Director
World Financial Group Wfg
01.2023 - Current
Service Manager
Chipotle
09.2019 - 10.2022
Cake Froster
Nothing Bundt Cakes
04.2014 - 07.2019
Bachelor of Science - Shipping Management
Palompon Institute of Technology