Julius Carter
Townsend,DE
Summary
As a person, I would describe myself as being very passionate about the Aviation industry and the overwhelming satisfaction I receive only at ten-thousand feet in the air. This part of my life, although normal in our society, was not introduced to me by accident. Being a military kid I traveled from one state to the next and I never really knew my next move, but the airport always seemed like a constant transition in my life. What I do may seem like a good way of getting frequent flyer miles, but to me this is a way of life. Not only am I passionate about aviation, but the overall satisfaction with helping others. Based off of my latest job in customer service, I can't find another place to fit in then helping a customer, on a Tuesday, find the right Firestick. Overall I just enjoy being needed and fitting into a community where I find extreme interest and pleasure.
Overview
4
4
years of professional experience
Work History
Customer Service Gate Agent
Avelo Airlines
05.2024 - Current
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
Customer Sales Associate
TJX Companies
12.2023 - 01.2024
- Increased customer satisfaction by actively listening to their needs and providing tailored product recommendations.
- Boosted sales revenue through the effective demonstration of product features and Credit Card rentention.
- Developed strong relationships with repeat customers by providing exceptional service and personalized attention.
Customer Service Associate
Best Buy
04.2022 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Shift Leader
Which Wich Superior Sandwiches
08.2021 - 02.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Crew Member
Dairy Queen
01.2021 - 05.2021
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Accurately operated cash register to process customer payments.
Education
Flight Education
Hampton University
05.2027
High School Diploma -
Lakeside High School
05.2023
Skills
- Communications
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Certificate Holder in AME Finance
- Inventory Control
- Aeronautical Training
- Credit Card Sales
- Social Media Consultant
Additional Information
- OBAP (Organization of Black Aerospace Professionals)
- Freddye T. Davy Honors College
- NTHS (National Technical Honor Society)
- CAP (Civil Air Patrol)
- Student Pilot License W/100+ Hours (Part 61/141)
- DECA (Distributive Education Clubs of America)
- BSU (Black Student Union)
- HUAdvent/ HUCampus Ministry
- Home Beyond The Sea Club
Timeline
Customer Service Gate Agent
Avelo Airlines
05.2024 - Current
Customer Sales Associate
TJX Companies
12.2023 - 01.2024
Customer Service Associate
Best Buy
04.2022 - 04.2023
Shift Leader
Which Wich Superior Sandwiches
08.2021 - 02.2022
Crew Member
Dairy Queen
01.2021 - 05.2021
Flight Education
Hampton University
High School Diploma -
Lakeside High School