Julius Hardy
Charlotte,NC
Summary
Versatile and results-driven Sales Leader with 15+ years of experience managing high-performing teams, driving revenue growth, and optimizing operations across multi-unit environments. Proven success in increasing profitability, reducing overhead, and enhancing customer experience through data-driven decision-making and cross-functional collaboration. Adept at building long-term client relationships and resolving complex account issues across retail, hospitality, and service sectors. Known for influencing sales strategy, leading organizational change, and exceeding performance targets. Skilled in managing multi-location operations, coaching large teams, and navigating fast-paced, high-pressure environments. Now seeking to apply this leadership and strategic sales expertise within the cybersecurity or tech industry.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Area Sales Manager
Capital Vacations
01.2025 - Current
- Responsible for achieving assigned package volume, revenue, and cost-per-package goals. Drive package-to-tour show rates and qualified guest profiles
- Monitor daily, weekly, and monthly field production by location and representative. Ensure proper staffing, scheduling, and coverage at all field locations to ensure maximum revenue and roi opportunities
- Oversee recruiting, hiring, training, coaching, and developing Field Sales Managers and package sales teams. Including conducting daily production meetings, role-plays, and on-site performance reviews
- Responsible for building and maintaining customer and client relationships that are predicated on delivering growth in the field (kiosks, events, partnerships)
- Enforce professional conduct, dress code, and brand presentation standards by holding managers and representatives accountable for activity and results
- Execute company sales campaigns, promotions, strategic objectives, budget, execution planning and initiatives within the area. Ensure market share growth by developing new business and expanding existing accounts
- Accountable for end-to-end event execution including detailed budget creation, sourcing, invitation creation, agenda development, GEM5/Cvent site, attendee management, logistics planning (menus/AV/IT), pre/post-event reporting, event reconciliation
Regional Sales Manager
Hilton Grand Vacations
01.2024 - 01.2025
- Oversaw sales of vacation ownership packages across multiple retail partner locations (Bass Pro Shops, Great Wolf Lodge & Cabela’s) in the Eastern U.S., leading underperforming stores to top regional performance.
- Led the Eastern Region in Average Price per Package (APP) for 3 out of 6 months in 2025, increasing revenue by 30% within the first 6 months of tenure.
- Drove a 40% increase in area production goals through targeted coaching, sales training, and strategic talent acquisition.
- Analyzed performance metrics, market trends, and customer data to optimize local sales strategies and improve conversion rates.
- Trained, developed, and mentored high-performing teams, aligning operations with corporate values and compliance standards.
- Collaborated cross-functionally with HR and operational leadership to resolve personnel issues, refine staffing strategies, and support a positive team culture.
- Evaluated and optimized marketing campaigns and customer engagement initiatives at retail locations to support ROI and brand visibility.
- Exceeded budget, achieving some of the best conversion rates in the company, in first region managed.
Market Sales Manager
Capital Vacations
01.2021 - 01.2024
- Led a diverse team of 50+ sales reps across 20+ markets, consistently exceeding revenue targets and operational KPIs through hands-on leadership and strategic oversight.
- Honored as Sales Manager of the Year (2023) for achieving the highest YoY growth in package sales and revenue across the company.
- Increased monthly sales performance by 20% through strategic upselling of higher-value offerings and coaching reps on consultative selling techniques.
- Created and managed regional budgets, sales forecasts, and marketing plans while serving as a key liaison to senior leadership for quarterly business reviews and strategic planning.
- Oversaw end-to-end operations for major event-based sales initiatives—concerts, fairs, sporting events—by coordinating with external partners and optimizing sales floor layouts based on traffic analytics.
- Built and scaled a high-performing sales team by recruiting top talent, developing robust onboarding programs, and implementing individualized coaching plans.
- Collaborated with marketing and events teams to maximize campaign ROI and exposure in high-traffic environments.
- Enhanced team morale and retention through a culture of accountability, recognition, and inclusion.
Area Manager
Ross Distribution Center
01.2018 - 01.2021
- Led a team of 200+ employees and leaders, overseeing scheduling, training, coaching, and performance evaluations to ensure alignment with business goals.
- Developed and implemented daily, weekly, and monthly production plans that resulted in a 20% increase in quarterly output.
- Monitored KPIs and financial variances, using operational data to initiate corrective actions and meet company budget requirements.
- Recruited, onboarded, and mentored team members, fostering a high-performance culture grounded in accountability and development.
- Leveraged performance management systems to coach individuals and teams, increasing productivity and morale.
- Demonstrated strong decision-making under pressure and tight deadlines, consistently delivering results through independent judgment.
- Proficient in navigating multiple business platforms, internal systems, and search tools to extract and analyze relevant operational data.
Store Manager
Target
01.2017 - 01.2018
- Exceeded quarterly sales targets by an average of 20%, leveraging strong customer relationships, stakeholder collaboration, and operational efficiency.
- Boosted store performance by analyzing feedback from internal customer surveys, implementing data-driven improvements to drive sales growth and customer satisfaction.
- Led and supported a team of 150+ leaders and employees, focusing on development, retention, and alignment with business goals.
- Reduced employee turnover by 15% through revamped onboarding, training programs, and proactive engagement strategies.
- Maintained full compliance with corporate standards related to loss prevention, backroom operations, retail policy, and audit readiness.
- Improved customer experience through systematic feedback loops, root-cause analysis, and implementation of service improvements.
- Led change management efforts tied to new process rollouts and operational upgrades, ensuring effective team adoption and minimal disruption.
- Accountable for compliance with all applicable regulations, audit procedures, and policy standards, while managing risk proactively.
Store Manager
FedEx Office
01.2016 - 01.2017
- Communicated daily, weekly, and monthly business goals, KPIs, and performance metrics to frontline leaders and executive stakeholders, ensuring team alignment and accountability.
- Oversaw scheduling, staffing, and workflow optimization for a team of 120+ direct and indirect reports across multiple locations.
- Ensured full compliance with company policies, operational guidelines, and audit procedures related to staffing, customer service, and financial controls.
- Drafted and edited external and internal communications, including corporate-level business updates, announcements, and performance reports.
- Managed cash handling, reconciliation, and drawer audits, ensuring 100% accuracy and adherence to financial protocols.
- Applied business acumen to support small business customers, providing tailored service and solutions aligned with client needs.
- Fostered a culture of excellence and accountability by coaching team members and setting clear expectations for success.
Store Manager
The Home Depot
01.2007 - 01.2016
- Oversaw operational strategy, sales performance, and team leadership for three high-volume retail locations generating between $20M–$50M in annual revenue.
- Drove business growth through data analysis, customer engagement strategies, and financial performance management.
- Led cross-functional teams of 150+ employees across three locations, driving year-over-year sales growth and customer satisfaction in fast-paced environments.
- Improved annual sales by an average of 16% through targeted upselling coaching, frontline training, and customer-focused service strategies.
- Conducted deep-dive analysis of store performance and reduced overhead by 15% through improved operational efficiency and cost-saving initiatives.
- Regularly leveraged P&L statements to evaluate revenue performance, identify areas for improvement, and develop actionable strategies for long-term growth.
- Built and maintained strategic relationships with commercial clients, delivering tailored financial service solutions to increase revenue and market share.
- Utilized technology to enhance the customer journey, guiding teams to educate and connect clients with digital solutions and self-service tools.
- Demonstrated strong collaboration across all organizational levels and departments, adapting quickly in a dynamic, high-volume setting.
Education
MBA - business Administration and Management
Strayer University
Bachelor of Business Administration - undefined
Strayer University
01.2017
Associate of Business Administration - undefined
Strayer University
01.2016
Skills
Leveraged 11 years of expertise in economic evaluation to drive informed decision-making
Spearheaded coordination efforts across multiple projects for over 11 years
Leveraged 15 years of experience to manage data and mitigate risks effectively
Spearheaded strategic planning initiatives over 15 years to drive organizational growth
Leveraged 20 years of expertise to drive sales and marketing initiatives
Leveraged 15 years of expertise in analytical analysis to drive data-driven decision-making
Leveraged 15 years of critical thinking expertise to analyze complex problems and develop effective solutions
Directed teams and cultivated leadership skills over 15 years of experience
Executed operational analysis strategies to enhance efficiency and drive performance improvements
Cultivated expertise in human relations over 15 years of dedicated experience
Certification
- Lean Six Sigma Certification (Six Sigma Global Institute)
- Agile Foundations Certificate (LinkedIn Learning)
- Program Management Foundations (LinkedIn Learning)
Activities
District Employee Trainer for 2 years (2010-2012) (Home Depot) Community Outreach District Captain for 3 years (2013-2016) (Home Depot) Proficient in Microsoft Office, PowerPoint, and Excel District Manager Trainee Program (2015 to 2016)
Affiliations
Member of Phi Beta Sigma Fraternity Inc.
Passion / Interest
I am passionate about hitting targets, winning, and outperforming. I have a desire to understand challenges and offer tailored solutions that help clients achieve their goals. I enjoy connecting with people, fostering trust, and maintaining long-term partnerships.
Timeline
Area Sales Manager
Capital Vacations
01.2025 - Current
Regional Sales Manager
Hilton Grand Vacations
01.2024 - 01.2025
Market Sales Manager
Capital Vacations
01.2021 - 01.2024
Area Manager
Ross Distribution Center
01.2018 - 01.2021
Store Manager
Target
01.2017 - 01.2018
Store Manager
FedEx Office
01.2016 - 01.2017
Store Manager
The Home Depot
01.2007 - 01.2016
MBA - business Administration and Management
Strayer University
Bachelor of Business Administration - undefined
Strayer University
Associate of Business Administration - undefined
Strayer University