Julius H. VanGuine
Customer Service Representative
Philadelphia,PA
Summary
Experienced Customer Service Security Professional: I possess expertise in facilitating premium payments, delivering exceptional client assistance and supporting healthcare providers. Skilled in categorizing, delivering packages, and utilizing GPS navigation effectively. Proficient in CCTV monitoring, deterring, surveillance, and supervision.
Overview
11
11
years of professional experience
Work History
Professional Security
Allied Universal Security Services
08.2018 - Current
• Monitored CCTV to ensure safety and security.
- Provided client assistance, ensuring high levels of customer satisfaction.
- Employed deterrence tactics to prevent security incidents.
- Implemented safety protocols to protect assets and individuals.
- Supervised the security operations to maintain order.
Fulfillment Associate / Delivery Driver
Amazon Fulfillment Center
02.2016 - 08.2023
• Customer Care
• Data Input
• Driving Services
• Inventory Coordination
• Order Fulfillment
• Categorization
• Inventory Replenishment
Call Center Representative
Optum/AARP Member Advantages
08.2014 - 01.2016
• Facilitating premium payments and claim status inquiries for policyholders.
• Providing guidance to insured members regarding their health insurance policies.
• Supporting healthcare providers in verifying health insurance benefits.
Education
High School Diploma -
Kensington Health Sciences Academy
Philadelphia, PA06.2013
Skills
Active Listening
Timeline
Professional Security
Allied Universal Security Services
08.2018 - Current
Fulfillment Associate / Delivery Driver
Amazon Fulfillment Center
02.2016 - 08.2023
Call Center Representative
Optum/AARP Member Advantages
08.2014 - 01.2016
High School Diploma -
Kensington Health Sciences Academy
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