Jacob Hebert
Buna
Summary
Focused Security Manager bringing 3 years of experience in security landscape. Reliable and dedicated with passion for reducing corporate liabilities. Skilled managing, training and developing security team members. Alert security professional offering demonstrated success in leadership and security measures. Driven to utilize a resourceful nature and grace under pressure to lead in challenging situations. Eager to bring value to the Allied Universal team by offering 3 years of successful security management. Dedicated Courtesy Clerk blends exceptional people-pleasing, physical and CRM-related skills and capabilities. Thoroughly versed in various brands, prices and ingredients. Committed to maintaining positive, friendly relationships with customers. Resourceful understanding of retail environment to assist, fulfill and resolve customer inquiries. Well-trained Front end Supervisor. As well as Checker and bagger, experienced in all aspects of customer service and satisfaction. Brings experience running registers, organizing and locating stock and assisting and lending knowledgeable CRM support. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. Ambitious in advancing personal expertise and company sales performance. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.
Overview
10
10
years of professional experience
Work History
Security Professional
Allied Universal Security Services
05.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored property and investigated areas of suspicion.
- Recorded incident reports with detailed accounts of occurrences.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Assessed ongoing risk factors and suggested improvements to senior management.
- Performed guard duties by making judgment decisions within proper policy and procedures.
Sales Associate
Dollar General
10.2022 - 03.2023
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Answered incoming telephone calls to provide store, products and services information
- Built and maintained relationships with peers and upper management to drive team success
- Developed trusting relationships with customers by making personal connections
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Helped customers find specific products, answered questions and offered product advice
- Assessed customer needs to provide assistance and information on product features
- Adhered to company initiatives and achieved established goals
- Sold various products by explaining unique features and educating customers on proper application or usage
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Increased purchase amounts by cross-selling with similar products
- Received and displayed product shipments on store retail shelves upon delivery
- Reviewed files, recordings and other documents to obtain information to respond to requests
- Collected payments and provided accurate change
- Obtained signatures for financial documents and internal and external invoices
- Trained new team members in cash register operation, stock procedures and customer services.
LDAR Technician
Team Inc
10.2021 - 10.2022
- Recommended techniques to weatherize doors and windows to boost home energy efficiency and lower electricity costs
- Utilized LeakDas to record numerical data, photographs or summaries of visual observations
- Collected and analyzed pollution samples from air and groundwater
- Decontaminated test field equipment used to test air and soil pollutants.
Professional
Allied Universal Security Services
08.2019 - 01.2021
- Trained new security officers on safety protocols and company standards
- Supervised property entrances and exits and monitored employee safety
- Recorded required data for incident reports and files quickly and accurately
- Demonstrated strong attention to detail and accuracy when providing information to Security Management
- Developed and implemented training methods to promote improved officer performance
- Implemented new security protocols to prohibit trespassing and increase safety
- Assessed company security risks and developed actionable solutions to be presented to management
- Demonstrated public safety dedication through thorough patrolling of community events
- Presented reports, findings, and recommendations to upper management and relayed information regarding potential threats
- Ran routine security checks, suggesting improvements as necessary.
Correctional Officer
Larry Gist State Jail
08.2018 - 07.2019
- Inspected cells and conducted random searches of common areas
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict
- Monitored inmate behavior to prevent crime, escape attempts, and other dangerous activities
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates
- Detected potential threats and quickly defused conflicts
- Maintained clear and open communications with facility areas to support safe operations
- Informed inmates and visitors of rules, safety and security procedures, and responsibilities
- Supervised residents during meal distribution and intake, recreation time, and work-site performance
- Applied non-violent response tools and physical restraint during problematic situations
- Enforced resident behavior management protocols and drafted incident reports for infractions
- Received property from incoming inmates, provided receipts, and inspected items for contraband
- Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details, and court hearings
- Processed inmate intake and re-assignment by completing paperwork, conducting searches, and recording fingerprints
- Apprehended escapees safely while following proper techniques
- Performed warrant pick-ups and turnovers at other jails and prisons.
Sales Associate
Dollar General Buna
07.2017 - 06.2018
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Sold various products by explaining unique features and educating customers on proper application
- Built and maintained relationships with peers and upper management to drive team success
- Answered incoming telephone calls to provide store, products, and services information
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Retained product, service, and company policy knowledge to serve as a resource for both coworkers and customers
- Built trusting relationships with customers by making personal connections
- Met merchandise processing standards and maintained an organized and accessible work area.
Front End Courtesy Clerk
Kroger Cypress
03.2014 - 05.2017
- Packaged or bagged purchases and assisted customers with in-vehicle loading
- Oversaw collection shopping carts from the parking lot to maintain a clean, organized area
- Escorted customers to the desired merchandise location
- Delivered exceptional customer service by greeting customers and directing them to desired items
- Followed best practices for bagging items in reusable, plastic, and paper bags
- Promoted and explained loyalty programs to customers
- Employed proper techniques to preserve purchased items for take-home orders
- Shared detailed information regarding options to help customers make decisions
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Provided every customer with comprehensive assistance upon entering the store through merchandise selection and completion of purchases.
Education
Buna High School Buna, TX High School Diploma -
Licensed Non-Commissioned Security Officer -
07.2024
Parkview Baptist Louisiana High School Diploma -
10.2015
Skills
- Computer skills
- Teambuilding
- Critical thinking
- People skills
- Flexible
- Active Listening
- Work ethic
- Microsoft Office
- Customer service
- Team management
- Leadership
- Collaboration
- Supervision
- Customer Needs Assessment
- Teamwork and Collaboration
- Relationship Selling
- Cash Handling Accuracy
- Customer Service
- Cash Handling
- Sales Goals Attainment
- Stockroom Upkeep
- Policy and Procedure Adherence
- Stocking and Receiving
- Loss Prevention Expertise
- Daily Incident Reporting
Timeline
Security Professional
Allied Universal Security Services
05.2023 - Current
Sales Associate
Dollar General
10.2022 - 03.2023
LDAR Technician
Team Inc
10.2021 - 10.2022
Professional
Allied Universal Security Services
08.2019 - 01.2021
Correctional Officer
Larry Gist State Jail
08.2018 - 07.2019
Sales Associate
Dollar General Buna
07.2017 - 06.2018
Front End Courtesy Clerk
Kroger Cypress
03.2014 - 05.2017
Buna High School Buna, TX High School Diploma -
Licensed Non-Commissioned Security Officer -
Parkview Baptist Louisiana High School Diploma -
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