Julius Jackson
Cincinnati
Summary
Dynamic professional with extensive experience at Cincinnati Water Works, excelling in customer service and problem-solving. Proven ability to enhance service delivery through critical thinking and teamwork. Skilled in water treatment and building inspections, consistently ensuring compliance and operational efficiency. Committed to improving processes and fostering collaboration for optimal results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Cincinnati Water Works
02.2025 - 04.2025
- Responded to customer inquiries regarding water services and billing issues.
- Assisted in resolving service disruptions and scheduling maintenance requests.
- Utilized CRM software to track customer interactions and follow-up actions.
- Collaborated with team members to improve response times for customer queries.
Building Inspector
City Of Cincinnati Economic Development
02.2024 - 02.2025
- Conducted inspections to ensure compliance with building codes and safety regulations.
- Reviewed construction plans for adherence to zoning laws and standards.
- Documented inspection findings and prepared detailed reports for stakeholders.
- Collaborated with contractors to address code violations and recommended corrective actions.
Utility Technician
CITY OF CINCINNATI
02.2023 - 02.2024
- Operated and maintained utility equipment for efficient service delivery.
- Conducted routine inspections and identified maintenance needs to ensure operational reliability.
- Assisted in troubleshooting utility system issues, contributing to timely resolutions.
- Collaborated with team members to enhance workflow processes and improve service response times.
Trash Collector
Cincinnati Ohio
09.2019 - 02.2024
- Operated collection vehicles efficiently, adhering to safety protocols and schedules.
- Sorted and disposed of waste materials according to environmental regulations.
- Conducted routine vehicle inspections to ensure optimal performance and compliance.
- Collaborated with team members to streamline collection routes for increased efficiency.
Flagger
Cts Customer Traffic Solutions
09.2018 - 02.2019
- Directed traffic flow in construction zones to ensure safety for workers and motorists.
- Collaborated with project managers to establish clear communication protocols on site.
- Monitored adherence to safety regulations, reducing incidents and promoting compliance.
- Trained new flaggers on proper signaling techniques and site-specific procedures.
Education
GED -
Montgomery Pre Release
Skills
- Customer service
- Active listening
- Critical thinking
- Water treatment
- Public space cleaning
- Pump maintenance
- Building inspections
- Teamwork and collaboration
- Problem-solving
- Hand and power tool use
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Customer Service Representative
Cincinnati Water Works
02.2025 - 04.2025
Building Inspector
City Of Cincinnati Economic Development
02.2024 - 02.2025
Utility Technician
CITY OF CINCINNATI
02.2023 - 02.2024
Trash Collector
Cincinnati Ohio
09.2019 - 02.2024
Flagger
Cts Customer Traffic Solutions
09.2018 - 02.2019
GED -
Montgomery Pre Release
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